Experience Designer for Digital Transformation

Experience Designer for Digital Transformation

Hong Kong SAR, Singapore

Digital

Global Wealth Management

Job Reference #: 314732BR

City: Hong Kong SAR, Singapore

Job Type: Full Time

Your role

Are you a designer with a track record of designing meaningful experiences for large scale and complex businesses? Do you enjoy deeply understanding user and business needs, rapidly iterating concepts with users, and then implementing them with technology partners? Do you want to play a key role in transforming our firm into an AI powered and client centric organization?

We're looking for an Experience designer to:

1. Drive the Front to Back Digital Transformation agenda of the Wealth Management (WM) division with design as an enabler
2. Deeply understand the jobs-to-be-done and motivations of WM Clients and Advisors
3. Maintain a good understanding of WM products and solutions and how they bring value to our clients
4. Work closely with markets and business SMEs to understand business needs, identify opportunities and use design to drive desired business outcomes
5. Develop design patterns for cutting edge technology such as Generative AI so they can add value throughout WM journeys
6. Rapidly iterate designs with users using tools such as journey maps, service blueprints or sacrificial concepts
7. Facilitate co-creation sessions to create a common vision, leverage expertise and be an advocate for user-centered design
8. Influence platform prioritization decisions to maximize positive impact to our users jobs-to-be-done and business goals
9. Work closely with engineers to deploy quality solutions in production at scale and execute design work with a high level of polish
10. Rally stakeholders around design metrics and goals and present your work effectively with clear design rationale on how they address pain points, value levers and opportunities

Your team

Working in the Insights & Experience team within GWM S&I COO Front To Back Digitalization in Hong Kong, Singapore or Zurich, you will collaborate with a talented team of designers, client insights experts, and stakeholders across functions, regions and seniority levels. You and your team are responsible to deliver meaningful business value by caring about our users, iterating relentlessly and implementing AI powered journeys.

Your expertise

1. 3+ years of experience in crafting journeys, storyboards, wireframes, and prototypes that bring an experience to life quickly and iteratively
2. Proven track record of using design methods to understand users' jobs-to-be done and working with business stakeholders and engineers to create solutions to these problems
3. Expertise in core design skills including the creation of intuitive journey maps, service blueprints, design concepts that solve design challenges
4. Expertise in Figma with interest in exploring new tools and processes
5. Track record in the following will be a bonus:

• Designing for AI experiences
• Driving conversion through analytics
• Data Visualization – Visual storytelling with numbers
• Front-end software development (Web or iOS)
• Domain knowledge in Wealth Management/Financial instruments
• Strong communication skills, both in team collaboration and written documentation
• Ability to think creatively while maintaining accuracy and attention to detail
• Ability to work unsupervised and manage time efficiently as an active member of an Agile delivery team

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.