Experience Design Lead

Valtech; Singapore; Hybrid; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work options

Learning and development with cutting‑

Medical and Dental insurance

Mobile allowance

Job summary

Valtech is seeking an Experience Design Lead to drive end-to-end design from problem framing to shipped experiences for enterprise clients across Asia. You will guide cross-functional teams, conduct user research, and champion accessible design across Web, Mobile, and connected experiences.

You bring 12+ years of experience, a growth mindset, and a drive to create lasting impact within a Digital Transformation Consultancy or Digital Agency environment.

Qualifications

• A portfolio of work with measurable client impact reflecting complex, scalable digital solutions.
• Proven accessibility and inclusive design practice (e.g. WCAG).
• Fluency in modern tools: Figma, Miro, prototyping; practical chops with AI design tools.
• Design Systems/DesignOps experience from governance to component quality.
• Great communicator with execs and teams; bias to action in ambiguous spaces.
• At least 3 years of experience in XD leadership roles.
• Well-versed in XD research tools (e.g. Maze, UserTesting).
• Good understanding of enterprise software solutions (Adobe, Sitecore, Salesforce).

Responsibilities

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Lead user research including interviews and surveys.
• Conduct competitor benchmarking and analysis.
• Create meaningful IA, customer journeys, and user flows with business goals.
• Champion inclusive design and accessibility (WCAG) in decisions.
• Turn insights into prototypes and tests with business objectives.
• Partner with Strategy, Product, Data and Engineering.
• Mentor juniors and lead by example in cross-cultural contexts.
• Support in pitches and occasional travel as needed.

Skills

Portfolio of work

Accessibility & inclusive design

Prototyping tools

Design Systems/DesignOps

Clear communication

XD leadership

XD research tools

Enterprise software knowledge

Tools

Figma

Miro

Maze

UserTesting

AI design tools

Job description

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead We are global

Leading Experience Design on strategic projects, as part of our diverse and growing team.

About Valtech:

At Valtech, we are reshaping the way brands connect with their customers. As a global digital innovation company, we fuse creativity, technology, and strategy to solve complex business challenges and deliver exceptional experiences.

With over 6,500 experts in 60+ offices across 20+ countries, we are expanding our footprint in Singapore. At Valtech we thrive on driving business transformation as trusted partners to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

As an Experience Design Lead, you will lead multi-disciplinary teams shaping end-to-end experiences for enterprise clients across Asia. You’ll move from insight to strategy to design - bringing human-centred, data-grounded work to life within agile delivery squads and regional programs. You bring 12+ years of experience, a growth mindset and a drive to make a lasting impact.

To be successful in the role you will need to be a digital native who thrives in delivering aesthetic design to digital transformation programs. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.

For this role, it is essential that you have built your experience in a similar environment to Valtech – aDigital Transformation Consultancy or Digital Agency, delivering solutions that blend creative design, technical heavy lifting and Data / AI capability.

Your Role:

• Lead end-to-end design from problem framing to shipped experiences.
• Facilitate design thinking and collaboration workshops.
• Lead user research including but not limited to interviews, surveys.
• Conduct competitor benchmarking and analysis.
• Create meaningful IA, customer journeys, user flows with business goals
• Champion inclusive design & accessibility (WCAG), baking it into every decisions.
• Turn insights into outcomes: prototype, test and iterate with clear business objectives.
• Partner with cross-functional teams across Strategy, Product, Data and Engineering.
• Be a player-coach: mentor juniors and roll up your sleeves to lead by example.
• Design for cross-cultural: understanding the APAC nuances, localising flows & content.
• Guide stakeholders: frame & facilitate tough discussions, and create positive impact.
• Supporting in pitches.
• Some work travelling may be required.

Experience and Expertise

• A portfolio of work with measurable client impact. Your portfolio of digital work will need to reflect your capability to work on complex, scalable digital solutions spanning Web, Mobile, and connected experiences.
• Proven accessibility & inclusive design practice. (e.g WCAG/A11y).
• Fluency in modern tools: Figma, Miro, prototying & practical chops with AI design tools.
• Design Systems/DesignOps experience, from governance to component quality.
• A great communicator with clear succint communication with execs and teams.
• Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.
• At least 3 years of experience in XD leadership roles.
• Well-versed in XD research tools (e.g. Maze, UserTesting).
• Good understanding on enterprise software solutions (e.g. Adobe, Sitecore, Salesforce).

Nice to have Experience

• Experience in Public Service, Travel & Hospitality, Retail, Health & Telco verticals.
• Familiarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau).

Regional Expertise

• You will be eligible to work inSingapore and have strong understanding of APAC markets, their unique challenges, and the opportunities they present.

The Benefits

This is a full-time position based in Singapore. Beyond a Competitive Compensation Package, We Offer:

• Flexibility, with hybrid work options.
• Learning and development, with access to cutting-edge tools & industry experts.
• Medical and Dental insurance benefits
• Mobile allowance Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.