Executive, Warehouse Operations (East)

DHL Supply Chain; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading logistics company is seeking an Operations Manager with expertise in managing operational excellence. Located in Singapore, this role involves overseeing activities, ensuring compliance with SLAs, and enhancing productivity through continuous improvement initiatives. Candidates should hold a degree in Logistics or Supply Chain Management and have significant experience in operations management.

Qualifications

• Minimum 3 years of experience managing an operational team.
• Must be highly motivated and capable of supervising over 50 staff.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Manage planning and execution of daily operations to meet SLAs.
• Develop strong relationships with customers to ensure retention.
• Lead continuous improvement initiatives and manage inventory.

Skills

Supervisory skills

Customer relationship management

Operational excellence

Analytical skills

Education

Degree in Logistics or Supply Chain Management

Tools

WMS/SAP systems

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent worldwide. We provide challenges and opportunities for personal and professional development. We recognize the unique contributions you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, a business unit of DHL, we offer customized logistics and industry solutions including supply chain management, warehousing, distribution, value-added services, and lead logistics provider services to help our customers achieve better results every day.

Responsibilities

1. Review monthly operational performance with customers and provide solutions to drive operational excellence.
2. Manage the planning process to ensure all daily operational activities are executed and meet customer SLAs.
3. Ensure delivery of key SLAs with customers in a fast-growing sector, including managing and implementing operations for existing and new customers according to operational demands.
4. Build strong, mutually beneficial relationships with customers to ensure retention and develop solutions to grow existing businesses.
5. Manage customer inquiries and complaints effectively.
6. Ensure collaboration between internal and external stakeholders.
7. Regularly review, align, and update immediate superiors on operational issues and performance metrics, including customer profile, space management, resource management, operating procedures, and P&L status.
8. Oversee warehouse activities and ensure operations comply with DHL standards.
9. Manage end-to-end operations processes such as warehousing, reverse logistics, and customs/license compliance.
10. Conduct root cause analysis and develop effective corrective and preventive actions.
11. Develop a high-performance service culture within the team by planning, organizing, and directing efficiently.
12. Manage inventory, including stock counts, cycle counts, variance investigations, adjustments, and parts movement.
13. Maintain proper documentation and records, including updating distribution databases and networks.
14. Lead continuous improvement initiatives, change requests, and new projects with a customer-focused approach.
15. Perform time studies to assess operational efficiency.
16. Review continuous improvement progress and savings monthly with management, identifying operational or quality gaps to drive excellence.
17. Lead process improvement, digitalization, and continuous improvement initiatives.
18. Continuously review and enhance business processes to improve productivity and add value to DHL services.
19. Operate in accordance with the company’s quality policy and customer service standards.
20. Participate in internal and external audits.
21. Perform any other ad hoc duties as assigned.

Requirements

1. Degree in Logistics or Supply Chain Management preferred.
2. Minimum 3 years of experience managing an operational team.
3. Must be highly motivated, capable of supervising a headcount of over 50, and able to manage relationships at all staff levels and with customers.
4. Excellent verbal, written, and presentation skills.
5. Knowledge of WMS/SAP systems.