Executive, Warehouse Operations (East)

DHL SUPPLY CHAIN SINGAPORE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an Operations Manager to oversee daily operations, manage a large team, and ensure customer satisfaction. The ideal candidate will have a degree in Logistics/Supply Chain Management and a minimum of 3 years of relevant experience. Strong leadership and excellent communication skills are required. This role emphasizes operational excellence and customer relationship management.

Qualifications

• Minimum 3 years of experience managing an operational functional team.
• Able to supervise more than 50 headcount and manage relationships at all levels.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Review monthly operational performance with customers and provide solutions.
• Manage planning process to ensure daily operation activities meet SLAs.
• Oversee warehouse activities and ensure operations meet DHL standards.

Skills

Team Management

Customer Relationship Management

Operational Excellence

Process Improvement

Inventory Management

WMS/SAP Proficiency

Analytical Skills

Communication Skills

Education

Degree in Logistics / Supply Chain Management

Job description

Responsibilities:

• Reviews monthly operational performance with customers and provide solutions to drive operational excellence.
• Manage the planning process to ensure all daily operation activities are executed and met according to the customer SLA.
• To ensure delivery of key SLA with customers in a fast-growing sector, including managing/implementing operations for existing and new customers in accordance with operations demands.
• Build a strong win-win relationship with customers, so as to ensure customer retention and development of solutions to grow existing businesses.
• Manage customer enquiries and complaints.
• Ensure the collaboration between internal and external stakeholders.
• Frequently review, align and keep immediate Superior updated with information on operational issues and performance indices, such as customer profile, Space Management, Resources management, Operating procedures, and P&L status.
• Oversee warehouse activities and ensure operations is managed as per DHL standards.
• Management of end-to-end operations process (i.e. warehousing, reverse logistics, and customs/license).
• Conduct root cause analysis and develop effective corrective and preventive actions.
• Develop a high-performance service culture within the functional team. Plan, organize, and direct in an efficient and effective manner.
• Inventory management (i.e. stock count, cycle count, inventory variance investigations, inventory adjustment, parts movement).
• Maintain proper documentation and filing records, including updating distribution database and network.
• Lead and manage continuous improvement initiatives, change request, new project and/or new initiatives with a customer-focused approach.
• To perform time study for efficiency of operations.
• Monthly review of continuous improvement status and savings with management and identify operations or quality gaps to drive operational excellence.
• Lead process improvement, Continuous improvement and Digitalization.
• Continually review and improve business processes, to improve productivity and add value to DHL services.
• Operate according to company quality policy and in compliance to customer service standard.
• Participate in internal and external audits.
• Any other adhoc duties as assigned.

Requirements:

• Degree in Logistics / Supply Chain Management preferred
• Min 3 years of experience in managing an operational functional team
• Highly motivated and able to supervise headcount of more than 50, and manage relationships with all levels of staff and customer
• Excellent verbal, written and presentation skills
• Proficient in WMS/SAP systems

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.