Executive, VIP Reservations (Call Centre)

Resorts World Sentosa; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore's hospitality sector is seeking a customer service representative. The role involves delivering exceptional guest experiences, managing calls and emails, and resolving feedback efficiently. Candidates must have a diploma, relevant experience, and the ability to work on rotating shifts.

Qualifications

• Diploma with proficiency in Microsoft Office applications.
• Relevant customer service experience in call center or hotel environment.
• Must be at least 21 years of age.

Responsibilities

• Deliver excellent service and maximize guests’ experience.
• Handle and process calls/emails from guests efficiently.
• Coordinate with internal departments to fulfill guest requests.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma

Tools

Microsoft Office

Opera System

Job description

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays