Executive (Support) - Customer Relations (Customer Service) [ITE College East]

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de forage reconnue cherche un support staff pour renforcer son équipe de service client à Singapore. Vous serez responsable de répondre aux demandes des clients, de gérer des tâches administratives, et d'utiliser divers systèmes pour assurer un service de qualité. Le candidat idéal doit avoir une expérience de deux ans en service client, exceller dans la communication, et être à l'aise avec les technologies informatiques.

Qualifications

• Deux ans d'expérience en service client ou domaine connexe.
• Compétences en Microsoft Word et Excel requises.
• Capacité à naviguer dans des systèmes informatisés.

Responsibilities

• Répondre efficacement aux demandes des clients au comptoir CVC, par email, et par téléphone.
• Effectuer des tâches administratives essentielles comme le traitement des paiements et la gestion des dossiers clients.
• Soutenir les fonctions administratives et les projets départementaux énoncés.

Skills

Service client

Communication verbale

Compétences en Microsoft Office

Compétences en CRM

Gestion des opérations

Compétences linguistiques (anglais, mandarin, tamoul, malais)

Job description

[What the role is]

As a support staff, your role is to support policies and schemes in specific functional areas.

[What you will be working on]

• Provide prompt and professional responses to customer inquiries at the CVC counter, via email, and through the call centre, ensuring their needs are met with effective solutions.
• Perform essential administrative tasks such as payment processing (NETS, credit card, etc.), managing customer records, and maintaining accurate documentation to support day-to-day operations.
• Use efficiently, a range of systems including the Customer Relationship Management (CRM) platform, student records system (iStudent), and the Unified Point of Sale (UPOS) terminal for transactions and customer data management.
• Foster a positive, empathetic, and professional attitude toward all customers, ensuring their needs are addressed with care and attention. Resolve issues promptly and ensure a high-quality service experience.
• Provide support with administrative functions and departmental projects/events, contributing to the successful operation of the Customer Relations Department and College Services Division.

[What we are looking for]

• Relevant two years of experience in customer service or a related field. Previous experience in a customer-facing role is highly advantageous.
• Competency in Microsoft Office (particularly Word and Excel), and familiarity with web browsers (e.g., Internet Explorer, Chrome). Experience with CRM platforms and payment systems is also an advantage.
• Savvy in navigating computerised systems and new technologies.
• Proficiency in English and the ability to converse in a second language (e.g., Mandarin, Tamil, Malay) to support a diverse customer base.
• Strong verbal and written communication skills, with an approachable demeanour to effectively handle customer inquiries.
A team player with a cheerful disposition, keen attention to detail and a commitment to providing top-notch customer service

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.