Executive (Support) - Customer Relations (Customer Service) [ITE College East]

ITE Institute of Technical Education; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated support staff member to enhance customer service operations. This role involves addressing customer inquiries, managing administrative tasks, and utilizing various systems to ensure smooth operations. The ideal candidate will have a strong customer service background, proficiency in Microsoft Office, and the ability to communicate effectively in English and another language. Join a dynamic team committed to delivering high-quality service and making a positive impact within the organization.

Qualifications

• 2 years of experience in customer service or related field.
• Competency in Microsoft Office, especially Word and Excel.

Responsibilities

• Provide professional responses to customer inquiries at the CVC counter.
• Perform administrative tasks like payment processing and managing records.

Skills

Customer Service

Microsoft Office

CRM Platforms

Communication Skills

Problem-Solving

Tools

iStudent

UPOS Terminal

Job description

[What the role is]
As a support staff, your role is to support policies and schemes in specific functional areas.

[What you will be working on]

• Provide prompt and professional responses to customer inquiries at the CVC counter, via email, and through the call centre, ensuring their needs are met with effective solutions.
• Perform essential administrative tasks such as payment processing (NETS, credit card, etc.), managing customer records, and maintaining accurate documentation to support day-to-day operations.
• Use efficiently, a range of systems including the Customer Relationship Management (CRM) platform, student records system (iStudent), and the Unified Point of Sale (UPOS) terminal for transactions and customer data management.
• Foster a positive, empathetic, and professional attitude toward all customers, ensuring their needs are addressed with care and attention. Resolve issues promptly and ensure a high-quality service experience.
• Provide support with administrative functions and departmental projects/events, contributing to the successful operation of the Customer Relations Department and College Services Division.

[What we are looking for]

• Relevant two years of experience in customer service or a related field. Previous experience in a customer-facing role is highly advantageous.
• Competency in Microsoft Office (particularly Word and Excel), and familiarity with web browsers (e.g., Internet Explorer, Chrome). Experience with CRM platforms and payment systems is also an advantage.
• Savvy in navigating computerised systems and new technologies.
• Proficiency in English and the ability to converse in a second language (e.g., Mandarin, Tamil, Malay) to support a diverse customer base.
• Strong verbal and written communication skills, with an approachable demeanour to effectively handle customer inquiries.
A team player with a cheerful disposition, keen attention to detail and a commitment to providing top-notch customer service

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.