Executive, Service Quality

Asia Pacific Star; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the aviation sector is seeking an Executive for Service Quality at Changi Airport. The successful candidate will be responsible for conducting audits, ensuring compliance with safety protocols, and providing recommendations for operational improvements. This role requires a detail-oriented individual with a strong analytical background and a passion for service.

Qualifications

• 2 years of relevant experience in business with analytical or strategy-related roles.

Responsibilities

• Conduct routine inspections and audits to ensure compliance with operational standards.
• Prepare summary reports and provide actionable recommendations for improvement.

Skills

Data Analysis

Reporting

Multitasking

Customer Focus

Education

University Degree

Tools

Excel

PowerPoint

Job description

Executive, Service Quality

Position: Executive, Service Quality

Company: Asia Pacific Star

Contract Type: Permanent

Working Hours: 8:30 AM - 5:30 PM

Function: Aviation

Location: Changi Airport Terminals 1, 2 or 3

About us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services, and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS operates in over 60 locations across 14 countries in the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Key Responsibilities

Conduct routine inspections and audits to ensure compliance with operational standards, regulatory requirements, and safety protocols. This includes:

• Recording audit observations and preparing summary reports for review.
• Analyzing audit and inspection results, addressing non-compliance, and providing actionable recommendations for improvement.

Key Requirements

• University degree or 2 years of relevant experience in business with analytical or strategy-related roles.
• Skilled in data analysis and reporting tools, such as Excel and PowerPoint.
• Capable of thriving in a fast-paced work environment.
• Highly detail-oriented with excellent multitasking and deadline management abilities.
• Possess a passion for service and a customer-focused mindset.
• Positive attitude and ability to work independently and under tight timelines.