Executive/Senior Executive, Skill Development and Customer Relation

LAC Global (Singapore) Pte. Ltd.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Training Coordinator to enhance staff knowledge and customer service. This role involves providing consultations, developing product information materials, and conducting on-site coaching to ensure retail staff are well-equipped to handle customer inquiries. The ideal candidate will have a degree in Nutrition and a passion for delivering excellent customer service. Join a dynamic team that values continuous learning and professional growth, where your contributions will make a significant impact on service excellence and customer satisfaction.

Qualifications

• Minimum Degree in Nutrition or related disciplines.
• 1 year experience in relevant industry preferred.

Responsibilities

• Conduct training needs and provide consultations to staff and customers.
• Ensure timely updates on product information to retail staff.
• Guide retail staff in handling customer enquiries and feedback.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Degree in Nutrition

Job description

• Training needs, give consultations/assistance and health-talk to staff/customers/corporates, and maintain administration of training and service management.

• Timely updates on product information to retail staff by developing:

• New product factsheets

• Product newsflash on need basis, e.g. competitor’s product comparison

• Memo on need basis, e.g. handling of negative news

• Key new product training (aka mini-training)

• Newsflash on monthly promotion mailer

• Conduct staff on-site coaching

• Ensure timely response to customer enquiries, feedback, appeals, etc.

• Guide retail staff in handling customer’s enquiries, feedback, appeals

• Training Scheduling, Service Audits and other administrative tasks

• Any other ad-hoc duties assigned as and when by Superior

Job Requirements:

• Minimum Degree in Nutrition or related disciplines

• 1 year experience in relevant industry preferred

• Excellent and positive customer service attitude

• Good oral and written communication skills

• Good interpersonal skills