Executive / Senior Executive, Sales Support (BCO)

About us
Ocean Network Express is a leading provider in the Shipping Carrier industry. Ocean Network Express (Singapore) Pte. Ltd. is one of their subsidiaries as an Agent office. Embracing the company core values, we are dedicated to delivering quality and reliable Container liner services to customers across all industries.

Job Descriptions

1. Assist with tender management and agreements for Key account customers (BCO).
2. Ensure consistent service performance levels and strive for improvements when interacting with customers.
3. Able to leverage on the ONE internal system (ONEFORCE) for continuous improvement of service level.
4. Be proactive in coordinating communications with overseas account managers for actions in resolving issues.
5. Ensure timely and accurate updates of all the filing rates and contractual terms in the system for non-Tender, existing contracts and expiring rates.
6. Able to translate customer enquiries into booking data using the internal system.
7. Participate to drive digital adoption and deflection for organizational efficiency.
8. Able to analyze Sales KPI / KAR performance using the internal system.
9. Assist in any other ad-hoc assignments when required.

What we're looking for

1. Candidate must possess at least a Diploma / Degree in Shipping-related disciplines.
2. Minimum 2 years of container shipping operation working experience in similar field is preferred.
3. Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.
4. Possess interpersonal skills with high level of integrity and professionalism.
5. Possess strong negotiation and analytical skills.
6. A team player who can work independently.
7. Self-motivated individual who is result-oriented and resilient in a fast-paced environment.

Only shortlisted candidates will be notified.