Executive/Senior Executive, Operations (Punggol, Healthcare)

ST LUKE'S ELDERCARE LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading eldercare provider is seeking an Executive, Operations (Non-Clinical) to oversee all non-clinical services in their nursing home. In this role, you'll manage service providers, ensure compliance, and lead a team dedicated to creating a high-quality living environment for residents. Candidates should have a relevant Bachelor's degree and substantial experience in similar operational roles, along with strong leadership and organizational skills.

Qualifications

• Minimum 3-5 years experience in a similar role, preferably in healthcare or eldercare.
• Strong leadership and management skills.
• Excellent organizational and communication skills.

Responsibilities

• Manage non-clinical services within the nursing home, including security and cleaning.
• Recruit, train, and evaluate soft services staff.
• Develop and manage budgets for all soft services.

Skills

Leadership

Organizational Skills

Communication

Problem-Solving

Team Collaboration

Knowledge of Health and Safety Regulations

Education

Bachelor's degree in hospitality management, business administration or related field

Tools

Microsoft Office Suite

Job description

The Executive, Operations (Non-Clinical) is responsible for overseeing and managing all non-clinical services within the nursing home. This includes security, landscaping, cleaning services and other supportive services. The goal is to ensure a high-quality living environment for residents.

Responsibilities:

1. Management of services including security, landscaping, cleaning, etc.

- Oversee outsourced services including cleaning, catering, laundry, security, and medical supplies.

- Ensure seamless integration of these services into the day-to-day operations of the nursing home.

- Identify, evaluate, and select reputable service providers.

- Negotiate contracts and service level agreements (SLAs).

- Monitor vendor performance against agreed-upon metrics and KPIs.

- Ensure compliance with healthcare regulations and standards.

- Conduct regular audits and inspections of outsourced services.

- Implement corrective actions when necessary to improve service quality.

- Foster positive relationships with vendors and contractors.

- Act as the primary point of contact for service providers.

- Address and resolve service-related issues promptly.

- Implement and track corrective actions and preventive measures.

- Maintain thorough documentation of contracts, communications, and performance reports.

- Present regular reports to senior management on the status and performance of outsourced services.

2. Staff Management:

- Recruit, train, and evaluate soft services staff.

- Conduct regular performance reviews and provide ongoing training.

- Manage external service providers to ensure compliance with contract obligations and implement improvement plans in partnership with providers on operational issues surfaced.

3. Budget Management:

- Develop and manage budgets for all soft services.

- Monitor expenses and ensure cost-efficiency.

4. Compliance:

- Ensure all services comply with health and safety regulations.

- Maintain documentation and records as required by regulatory bodies.

5. Process improvement:

- Evaluate current processes through observations, data analysis and employee interviews.

- Identify bottlenecks, redundancies and other areas of inefficiency.

- Apply process improvement methodologies to streamline operations, oversee execution of improvement plans to ensure minimal disruption to operations and measure the effectiveness of process improvements

- Adopt a culture of continuous improvement within the Operations team.

6. Others

- Any other tasks as assigned from time to time

Qualifications:

- Bachelor's degree in hospitality management, business administration, or related field.

- Minimum of 3-5 years of experience in a similar role, preferably within a healthcare or eldercare setting.

- Strong leadership and management skills.

- Excellent organizational and communication skills.

- Knowledge of health and safety regulations.

Skills:

- Ability to work collaboratively within a multidisciplinary team.

- Compassionate and patient-focused approach.

- Strong problem-solving and decision-making abilities.

- Proficient in Microsoft Office Suite and other relevant software.

Working hours:

- Full-time position.

- May require weekend or evening work.

- On-call availability for emergencies.