Executive / Senior Executive, Guest Relations (Membership Services)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Executive/Senior Executive in Guest Relations, where you'll be the first point of contact for non-gaming loyalty members. This exciting role involves providing personalized service in a vibrant membership lounge, ensuring guests feel valued and engaged. You'll manage inquiries, serve refreshments, and maintain lounge standards, all while fostering member satisfaction and loyalty. If you have a passion for hospitality and a knack for excellent customer service, this position is perfect for you!

Qualifications

• 1-3 years of experience in guest relations or customer service.
• Strong interpersonal and communication skills with a service-oriented attitude.

Responsibilities

• Greet and check in members, ensuring a welcoming first impression.
• Handle guest feedback professionally and maintain lounge cleanliness.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Multitasking

Education

Diploma in Hospitality

Degree in Business

Degree in Communications

Job description

As the first point of contact for Resorts World Sentosa’s (RWS) non-gaming loyalty members, the Executive / Senior Executive, Guest Relations is responsible for providing warm, personalized service within the membership lounge. This role ensures a smooth and engaging member experience by handling inquiries, amenities, redemption, and lounge upkeep to support overall member satisfaction and loyalty.

Key Responsibilities

· Greet and check in members upon arrival, ensuring a welcoming and professional first impression.

· Provide program-related information and assist with any membership inquiries or reward redemptions.

· Serve refreshments, maintain lounge amenities, and ensure the overall comfort of members during their visit.

· Handle guest feedback or concerns with professionalism, escalating issues when necessary to ensure swift resolution within the SOPs and SLAs.

· Maintain cleanliness and presentation standards within the lounge environment.

· Support the member engagement program by assisting with on-site activation, follow-up, or inquiries.

· Monitor member needs and requests, coordinating with relevant departments to ensure timely responses.

· Maintain accurate records of member visits and support service delivery reporting.

Job Requirements

· Diploma or Degree in Hospitality, Business, Communications, or a related field.

· 1–3 years of experience in guest relations, hospitality, concierge, or customer service.

· Strong interpersonal and communication skills with a friendly, service-oriented attitude.

· Ability to multitask in a fast-paced lounge or front-facing environment.

· Team player with initiative, attention to detail, and a genuine interest in delivering high service standards.

· Willingness to work shifts, weekends, and public holidays as part of operational support.

· Experience in a lifestyle, luxury, or hospitality environment is an advantage.