Executive / Senior Executive, Front of House Operation

Rajah & Tann Singapore LLP; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front-of-House Operations Executive to enhance client experiences. This role requires excellent communication and coordination skills, as you will oversee all front-of-house operations. With a focus on customer service, you will manage a team, resolve inquiries, and coordinate events while adhering to safety regulations. The ideal candidate will have a background in hospitality, with a minimum of 5 years of relevant experience. Join a dynamic team where your contributions will make a significant impact on client satisfaction and operational excellence.

Benefits

Training & Upskilling

Wellness Activities

Competitive Remuneration

Qualifications

• 5+ years of experience in front-of-house operations in hospitality.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead and manage receptionists and operators for seamless operations.
• Provide excellent customer service and handle inquiries effectively.

Skills

Excellent communication skills

Coordination skills

Customer service

Organizational skills

Problem-solving skills

Education

Bachelor's degree in Business Administration

Diploma in Hospitality Management

Tools

Microsoft Office

Job description

Benefits

• Training & Upskilling
• Wellness Activities
• Competitive Remuneration

What are we looking for?

We are looking for a Front-of-House Operations Executive with excellent communications and coordination skills to join our team. Your role will involve overseeing and managing all aspects of our front-of-house operations, ensuring a seamless and positive experience for our clients and guests. You’ll need to be organized, meticulous, self-motivated, and resourceful. Excellent communication skills and the ability to work well within a team are essential for success in this role.

Key responsibilities include and not limited to:

• Leading and managing the team of receptionists and operators;
• Providing excellent customer service to all visitors and personnel;
• Handling inquiries from our clients, visitors, vendors and resolving issues effectively;
• Building and maintaining positive relationships with vendors, internal and external stakeholders to enhance the firm’s reputation and businesses opportunities;
• Coordinating and execution of multiple events as required across the different practice groups simultaneously with an understanding to prevailing health and safety regulation.

Requirement

• Bachelor's degree in Business Administration, Hospitality Management, or a related field. Diploma holders with relevant work experience are welcome to apply.
• Minimum of 5 years of proven experience in a similar role within the hospitality industry.
• Demonstrated success in managing front-of-house operations in a fast-paced environment.
• Up-to-date knowledge of trends and best practices in the hospitality industry.
• Good proficiency in Microsoft Office applications.

Depending on experience and suitability,candidates will either be considered for the Executive or Senior Executive role.

Note: Please apply with your updated CV and a cover letter highlighting your relevant experience and skills. We regret that only shortlisted candidates will be notified.