Executive / Senior Executive (Customer Service) - JK

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore seeks a detail-oriented administrator to process daily orders and manage shipment documentation. Candidates should possess air-freight experience and strong interpersonal skills to ensure effective communication with clients and departments. This role demands multitasking and meticulous attention to detail in a fast-paced environment.

Benefits

AWS + Variable Bonus

Qualifications

• Air-freight experience preferred.
• Meticulous and attentive to numerical details.
• Ability to work in a fast-paced environment.

Responsibilities

• Process daily orders and liaise with various departments.
• Prepare delivery and shipment documentation.
• Follow up on customer complaints and overdue payments.
• Perform general clerical duties and filing.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multi-tasking ability

Job description

• Company: Metal components manufacturing and sales
• Location: Kent Ridge (Nearest MRT)
• AWS + Variable Bonus

Job Description:

1. Processing of Daily Orders

• liaise with QA Dept. on Customer's specifications
• liaise with respective Production facilities' planners on Customer's order and delivery schedules
• communicate/co-ordinate with customers, branch CS and Sales
• daily order entries

2. Preparation of Delivery/Shipment Documentations

• liaise with delivery drivers/freight forwarders on delivery/shipping matters
• liaise with Production Facility Packing on daily shipments
• booking of flights and preparation of shipping documents

3. Follow-up on Customer's Complaints

• co-ordinate with customer on rejected goods issue
• preparation of Customer's Complaint Form, replacement/refund arrangements

4. Follow-up with customers on spools, cases and antistatic boxes return

5. Follow-up/Update of Monthly Overdue payment

6. Monitor & Control of SMI Stock Retention Period and Month/End Stock Reconciliation

7. Co-ordinate between company and overseas Branches on Credit Application/Renewal

8. General clerical duties, including e-filing, compilation of reports as and when required

9. Undertake any other duties that may be assigned by Superior from time to time.

Job Requirements:

• Air-freight related experience
• Good interpersonal and communication skill
• Meticulous and attentive to details
• Attentive to numerical details to handle important payments entry
• Able to multi-task and work in fast-paced environment

Interested applicants please apply directly for further shortlisting review.

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