Executive / Senior Executive, Collection & Recovery

Job Description:

• Manage hardcore accounts to meet the performance targets in terms of amount recovered and prevent accounts from triggering non-performing loans and write-offs.
• Contact customers to negotiate repayment and drive service standards.
• Provide appropriate remedial actions, including reviewing the accounts with effective repossession and legal actions for recovery of debt and minimizing losses.
• Negotiate with debtors for acceptable repayment plans and composite payments.
• Resolve customer issues or complaints within stipulated timeframes.
• Work and collaborate with the team to achieve team goals and performance targets.

Required Skills:

• At least 3-5 years of high volume retail collection experience, preferably in secured recovery.
• Knowledge of collections, legal procedures, and litigation processes.
• Meticulous, with strong attention to detail; goal and result-oriented.
• Prompt in follow-up.
• Good written and communication skills.
• A good team player.

* Please note that only shortlisted candidates will be notified.