Executive/ Senior Executive/ Asst. Manager E-Commerce (Web Development)

Borr Drilling; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global e-commerce leader in Singapore is seeking a dynamic professional to join their Sales & Marketing Division as a Product Manager. You will champion the product roadmap, drive customer value initiatives, and lead the optimization of the digital storefront. Ideal candidates are equipped with analytical skills and a strong understanding of e-commerce principles, complemented by familiarity with Agile methodologies and a keen interest in AI. Competitive package offered.

Qualifications

• Bachelor's degree required.
• Familiarity with Agile methodologies and product development frameworks needed.
• Experience in AI-related work is a plus.

Responsibilities

• Drive initiatives to enhance customer value and satisfaction.
• Translate customer insights into actionable product features.
• Collaborate with stakeholders for channel vision and objectives.

Skills

Analytical skills

Problem-solving skills

Communication

Project management

Familiar with Agile methodologies

Understanding of e-commerce principles

Education

Bachelor’s degree in any discipline

Tools

Google Analytics

Business Intelligence tools

Job description

Job Description

The successful candidate will be part of the Sales & Marketing Division, E-Commerce & Distribution Department. He/She will champion the product roadmap and lead the design, delivery, and growth initiatives for our global digital storefront.

Responsibilities
1) Customer Value & Conversion

• Drive initiatives across the booking and post-booking flows to deliver customer value and improve customer satisfaction.
• Identify and develop features that extend the reach and usability of our website to acquire, activate, and retain customers.
• Optimise conversion rates using a data-driven and iterative testing approach.
• Explore the use of AI technologies to enhance personalization and conversion throughout the user journey.

2) Data & Optimization

• Translate customer insights into actionable product features using Google Analytics and other BI tools.
• Monitor key metrics and generate reports for management and business review.
• Conduct competitive monitoring and benchmarking to identify relevant trends and feature ideas.

3) Stakeholder & Vendor Management

• Collaborate closely with stakeholders to define the Vision, Objectives and Key Results of the channel.
• Coordination with overseas stations on e-commerce activities, including fare promotions and marketing campaigns, to help drive sales globally.
• Manage third-party vendors whose services are integrated into our website.

4) Compliance & Operational Support

• Ensure compliance with online regulatory requirements across all markets.
• Support resolution of website issues and customer feedback.

Requirements

• A Bachelor’s degree in any discipline.
• Familiarity with Agile methodologies and product development frameworks.
• Sound understanding of e-commerce and digital marketing principles.
• A keen interest in Artificial Intelligence; experience in AI-related work or projects will be a plus.
• Excellent analytical and problem-solving skills; comfortable working with data.
• Confident and can communicate with stakeholders of diverse background.
• Strong time and project-management skills; able to plan, identify milestones, and make critical decisions to ensure initiatives are delivered on time.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.