Executive, Sales Support

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading educational support company in Singapore seeks a Sales Coordinator to assist with administrative tasks in corporate sales. Responsibilities include managing customer inquiries and registrations, troubleshooting issues, and supporting billing processes. Candidates should have at least 1 year of relevant experience and a diploma.

Qualifications

• At least 1 year of experience in Sales Coordination or Business Support.
• Minimum diploma qualification required.

Responsibilities

• Support sales teams with administrative tasks and customer service.
• Manage inquiries, troubleshoot issues, and handle billing.
• Process course registrations and prepare post-registration reports.

Skills

Customer Service

Administration

Problem Solving

Communication

Education

Diploma

Job description

• Support Corporate SME + Enterprise Sales Teams’ in day-to-day administrative tasks.

• Providing customer service by managing enquiries from internal and external mailboxes

• Help troubleshoot problems with customers’ registrations, customer accounts and billing issues.

• Supporting Finance and Sales Team to chase on corporates’ outstanding payments.

• Corporate registration of courses and send confirmation letter to companies.

• Checking of registration forms for courses before registration.

• Invoice billing to company. Manual billing for exam fee / transfer fee and generate credit note to cancel invoice and refund.

• Transfer trainees for rescheduled course dates, replacements, and cancellation requests from trainees.

• Update of trainee details in Training Management System.

• Prepares and sends scheduled and/or ad-hoc post-reg reports/requests to customers.

• To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

Requirements:

• Candidates must possess with at least 1 year working experience in Sales Coordinator or Business Support

• Minimum Diploma holder