Executive, Sales Support

GLOBAL INDIAN INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading school in Singapore seeks a passionate admissions officer to engage with parents and ensure a high-quality experience. The position involves reconnecting with families, providing guidance, and actively participating in events to facilitate re-admissions and minimize dropouts. Ideal candidates will possess strong communication skills, a degree in a related field, and a genuine commitment to supporting students' well-being.

Qualifications

• 2–3 years experience in admissions, customer service, or education.
• Ability to work independently and as part of a team.

Responsibilities

• Reconnect with parents for re-admission offers and solutions to reduce dropouts.
• Provide personalized curriculum and career guidance.
• Participate in school events to maximize leads.

Skills

Communication

Relationship Building

Problem Solving

Empathy

Education

Bachelor's degree in Business, Marketing, Education, or related field

Tools

CRM systems (e.g., HubSpot)

Job description

Key Responsibilities

• Reconnect with parents who have withdrawn in the past 3 years (Z Section) and pitch re-admission offers
• Engage with parents who dropped out post-registration (X Section) and offer solutions to reduce dropouts
• Provide personalised curriculum and career guidance, working closely with academic coordinators
• Understand and address parents’ past concerns and expectations through a consultative approach
• Maintain accurate records of interactions in CRM (HubSpot)
• Collaborate with internal teams to ensure a seamless and high-quality parent experience
• Participate in school open houses and promotional events to maximise leads and conversions

Child Protection

• Safety: Ensure a safe classroom environment, free from hazards, and be aware of emergency protocols;
• Emotional Well-being: Recognize signs of distress, abuse, or other issues that might affect a child's emotional and physical well-being;
• Reporting: Understand and adhere to mandatory reporting laws, ensuring that any concerns about a student's safety or well-being are promptly and properly reported to the appropriate parties;
• Training: Regularly update knowledge on child protection policies and practices;
• Confidentiality: Maintain the confidentiality of sensitive information related to students unless disclosure is necessary for the safety of the child or as required by law.

Experience

• Bachelor's degree in Business, Marketing, Education, or a related field
• 2–3 years of experience in admissions, customer service, or education industry
• Excellent communication and relationship-building skills
• Familiarity with CRM systems (e.g., HubSpot) is a plus
• Ability to work independently and as part of a cross-functional team
• A positive attitude with strong empathy and problem-solving capabilities