Executive- Sales Support

Global Indian International School; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

A leading school is seeking to hire an Admissions Coordinator to reconnect with past parents and provide personalized support. This role requires effective communication, a degree in a relevant field, and experience within admissions or customer service. You'll help enhance parent engagement and maintain a positive school culture through various initiatives, while also ensuring student safety and well-being.

Qualifications

• 2–3 years of experience in admissions, customer service, or education industry.
• Ability to work independently and as part of a cross-functional team.
• A positive attitude with strong empathy.

Responsibilities

• Reconnect with parents who have withdrawn and pitch re-admission offers.
• Engage with parents to reduce dropouts and provide guidance.
• Maintain accurate records of interactions in CRM.

Skills

Communication

Relationship Building

Problem Solving

Education

Bachelor's degree in Business, Marketing, Education, or a related field

Tools

HubSpot

Job description

Responsibilities

• Key Responsibilities
• Reconnect with parents who have withdrawn in the past 3 years (Z Section) and pitch re-admission offers
• Engage with parents who dropped out post-registration (X Section) and offer solutions to reduce dropouts
• Provide personalised curriculum and career guidance, working closely with academic coordinators
• Understand and address parents’ past concerns and expectations through a consultative approach
• Maintain accurate records of interactions in CRM (HubSpot)
• Collaborate with internal teams to ensure a seamless and high-quality parent experience
• Participate in school open houses and promotional events to maximise leads and conversions
  

Child Protection

• Safety: Ensure a safe classroom environment, free from hazards, and be aware of emergency protocols;
• Emotional Well-being: Recognize signs of distress, abuse, or other issues that might affect a child's emotional and physical well-being;
• Reporting: Understand and adhere to mandatory reporting laws, ensuring that any concerns about a student's safety or well-being are promptly and properly reported to the appropriate parties;
• Training: Regularly update knowledge on child protection policies and practices;
• Confidentiality: Maintain the confidentiality of sensitive information related to students unless disclosure is necessary for the safety of the child or as required by law.
  
  

Experience

• Bachelor's degree in Business, Marketing, Education, or a related field
• 2–3 years of experience in admissions, customer service, or education industry
• Excellent communication and relationship-building skills
• Familiarity with CRM systems (e.g., HubSpot) is a plus
• Ability to work independently and as part of a cross-functional team
• A positive attitude with strong empathy and problem-solving capabilities