Executive, Sales & Admin Coordinator (2 years contract)

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the learning and development space seeks an administrative support specialist to assist sales teams in day-to-day tasks. This role encompasses customer service activities and the management of training registrations and billing processes, requiring excellent communication and organizational skills.

Qualifications

• Minimum Diploma holder.
• Excellent communication skills, both verbal and written.
• Meticulous and detail-oriented.

Responsibilities

• Support sales teams with administrative tasks and customer service.
• Manage corporate course registrations and billing.
• Update trainee details in the Training Management System.

Skills

Time Management

Interpersonal Skills

Verbal Communication

Written Communication

Attention to Detail

Education

Diploma

Tools

Microsoft Office

Job description

• Support Corporate SME + Enterprise Sales Teams’ in day-to-day administrative tasks.

• Providing customer service by managing enquiries from internal and external mailboxes.

• Calling prospect trainees to submit course registrations.

• Help troubleshoot problems with customers’ registrations, customer accounts and billing issues.

• Supporting Finance and Sales Team to chase on corporates’ outstanding payments.

• Corporate registration of courses and send confirmation letter to companies.

• Checking of registration forms for courses before registration.

• Invoice billing to company. Manual billing for exam fee / transfer fee and generate credit note to cancel invoice and refund.

• Transfer trainees for rescheduled course dates, replacements, and cancellation requests from trainees.

• Update of trainee details in Training Management System.

• Prepares and sends scheduled and/or ad-hoc post-reg reports/requests to customers.

• To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

Requirements:

• Minimum Diploma holder

• Good time management and interpersonal skills

• Excellent verbal and written communication.

• Meticulous and pays attention to details.

• Experience with Microsoft Office tools like Microsoft Word and Microsoft Excel.