Executive, Ramp Operations

SATS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading food and gateway service provider in Singapore is seeking an Executive, Ramp Operations to oversee apron operations and ensure compliance with SLAs. The ideal candidate will hold a university degree or have relevant experience in Ramp Operations, possess strong data analysis skills, and be passionate about customer service. This role requires strong multitasking abilities and leadership skills to thrive in a dynamic work environment.

Qualifications

• University degree or 3 years relevant experience in Ramp Operations.
• Skilled in data analysis and reporting tools.
• Ability to thrive in a fast-paced work environment.
• Highly detail-oriented with excellent multitasking skills.
• Passionate about service and customer experience.

Responsibilities

• Oversee apron operations ensuring SLAs are met.
• Monitor staffing and optimal deployment of Ground Support Equipment.
• Conduct staff assessments and performance appraisals.
• Ensure compliance with operational requirements for cargo transfers.
• Regularly assess safety and hygiene standards.

Skills

Data analysis

Multitasking

Customer experience

Education

University degree

Tools

Excel

PowerPoint

SAP

Job description

About SATS Ltd.

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 60 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

SATS Asia-Pacific Star

As an Executive, Ramp Operations, you will be responsible for overseeing and managing apron operations at the assigned terminal. Your role is crucial in ensuring that Service Level Agreements (SLAs) and airline-specific requirements are met, contributing to seamless ground operations. By maintaining high operational standards, you will help strengthen long-term business relationships with our airline partners.

Key Responsibilities:

• Monitor and ensure sufficient staffing and optimal deployment of Ground Support Equipment (GSE) for the efficient loading and unloading of arrival and departure flights.

• Verify that staff are knowledgeable about the specific requirements of different airlines.

• Maintain adherence to precise timing for departure and arrival flight handling.

• Oversee that aircraft-to-aircraft cargo transfers comply with operational requirements.

• Maintain proper segregation of deadload, adhering to the ‘first in, last out’ or ‘last in, first out’ principle, with cargo loaded first and baggage placed on the door side as specified in the Loading Instruction Report.

• Oversee all operational staff matters, including last-minute leave requests, recall overtime, etc.

• Conduct staff assessments and performance appraisals.

• Manage and certify staff overtime (OT) and allowances.

• Review the Daily Occurrence Reports (DOR) submitted by Duty Baggage Specialists for any irregularities and take prompt action.

• Oversee the completion of daily safety audits and toolbox briefings by Duty Managers.

• Ensure staff discipline within operations, including the initiation of disciplinary actions as needed.

• Regularly assess safety, security, and OHS standards, as well as accident rates, through meetings and awareness campaigns. Maintain close monitoring of hygiene standards, addressing any issues raised, and ensure continuous improvement in workplace health and safety.

• Perform any other duties as assigned by Reporting Supervisor.

Job Requirement

• University degree or 3 years of relevant experience in Ramp Operations or other airport-related fields.

• Skilled in data analysis and reporting tools, such as Excel and PowerPoint.

• Capable of thriving in a fast-paced work environment.

• Highly detail-oriented with excellent multitasking and deadline management abilities.

• Familiarity with SAP and experience in generating reports and presentations.

• Possess passion in service and customer experience

• Positive mindset and ability to work independently and under tight timelines.

• Ability to lead a team