Executive,Quality Assurance & Operations

Singtel Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Singapore is looking for a Quality Assurance & Operations Executive responsible for supporting testing activities within Digital Operations. The role includes monitoring operational flows, performing regression testing, and managing defect tracking. Ideal candidates should have a degree in IT, at least 2 years of testing experience, and familiarity with QA methodologies. Apply now for career growth opportunities.

Qualifications

• Minimum 2 years of experience in software testing or telecommunications product testing.
• Familiarity with test lifecycle processes and structured QA methodologies.
• Basic understanding of automation testing or scripting.

Responsibilities

• Supporting regression testing for BAU deployments and hotfix releases.
• Monitoring and validating operational flows.
• Conducting retesting and confirming defect resolution post-fix.

Skills

Software testing

Telecommunications product testing

Defect management tools (JIRA, ALM)

Communication skills

Time management

Education

Diploma or Degree in Information Technology / Computer Science

Tools

JIRA

ALM

Job description

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Executive, Quality Assurance & Operations

The Quality Assurance & Operations Executive is responsible for supporting testing activities within Digital Operations streams. This role focuses on manual test execution and validation of incident/order flows, aiming to drive a scalable and efficient delivery model.

Key Responsibilities include:

• Supporting regression testing for BAU deployments and hotfix releases
• Monitoring and validating operational flows (e.g., order stuck cases, fulfillment, payment completion)
• Performing sanity checks and assisting in root cause analysis
• Logging and tracking defects using tools such as JIRA or ALM
• Conducting retesting and confirming defect resolution post-fix
• Creating and maintaining test accounts, billing setups, and fulfillment simulations
• Coordinating test data readiness with backend teams
• Providing daily updates on test execution and incident monitoring
• Recommending enhancements to improve testing efficiency and accuracy
• Remaining flexible to adapt responsibilities as required by project and business priorities

Skills for Success:

• Diploma or Degree in Information Technology / Computer Science
• Minimum 2 years of experience in software testing or telecommunications product testing
• Familiarity with test lifecycle processes and structured QA methodologies
• Basic understanding of automation testing or scripting
• Experience with defect management tools such as JIRA or ALM
• Strong written and verbal communication skills for collaboration
• Ability to manage time effectively and handle multiple priorities
• Off-hours support may be required for critical deployments or urgent incidents

Your Career Growth Starts Here. Apply Now!