Executive, Pre-Course Coordination & Digital Operations (2 years contract)

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational service provider in Singapore seeks a candidate to manage operations and learning administration. Responsibilities include coordinating classes, course materials, and liaising with clients. Applicants should hold a diploma or equivalent and possess skills in complaint resolution and training administration systems. Experience with Power Apps and Power Automate is advantageous.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Good knowledge of Power Apps, Power Automate will be an advantage.

Responsibilities

• Ensure timely preparation of classes for the Pre-Operations Team.
• Coordinate preparation of course materials and logistics.
• Liaise with external assessment centres for booking of assessments.
• Handle enquiries from public and corporate clients.

Skills

Complaint resolution skills

Knowledge of supported courses

Training administration systems

Power Apps

Power Automate

Education

Diploma or equivalent qualifications

Job description

Manage operations and learning administration

• Ensure timely preparation of classes (for Pre-Operations Team).

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

• Coordinate with on-site Operations team to ensure classes are ready to start.

• Send confirmation/cancellation letters to trainees before commencement of classes.

• Coordinate learner registration for corporate clients.

• Support coordination of trainee transfer of classes.

• Liaise with external assessment centres for booking of assessments.

• Record daily tasks completed for reporting.

Manage stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

• Maintain good customer service relationships at all times.

• Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

• Diploma holder or equivalent qualifications

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage

• Good knowledge of Power Apps, Power Automate will be an advantage

• Working Location: Jurong East