Executive, POS Operations

BreadTalk Group Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent food and beverage company in Singapore is looking for a motivated IT Support Specialist to provide first-level support for POS systems and technical issues. You will coordinate with vendors, assist in outlet openings, and document processes. The ideal candidate has at least a year of experience in IT support and knowledge of system troubleshooting. This role thrives on strong problem-solving skills and the ability to work independently.

Qualifications

• Minimum 1 year of relevant experience in IT support.
• Strong problem-solving and diagnostic skills.
• Self-driven and able to work independently.

Responsibilities

• Provide 1st level end-user support for POS systems.
• Coordinate with external vendors for troubleshooting.
• Assist in documenting process flows and training guides.
• Provide on-site or remote support as needed.

Skills

IT support

POS system knowledge

Problem-solving skills

Communication skills

Excel formula knowledge

Basic SQL query skills

Education

Diploma/Degree in Computer Information Technology or Business

Tools

SAP system

Job description

Job Responsibilities:

• Provide 1st level end-user support for POS systems, network, hardware, and software issues across all outlets and HQ.

• Coordinate with external vendors to troubleshoot and resolve technical issues.

• Support and assist in outlet openings or renovations.

• Assist in documenting process flows, test case scenario and training guides when required.

• Provide and generate reports when required.

• Provide on-site or remote support, including after-hours or weekend responsewhenrequired.

• Other ad-hoc jobs as and when required.

Job Requirements:

• Minimum 1 year of relevant experience.

• Diploma/Degree in Computer Information Technology, business related.

• Knowledge and working experience in IT support, POS system or similar role.

• Knowledge in SAP system is an advantage.

• Knowledge in Excel Formula skills, basic SQL query skills.

• Strong problem solving and diagnostic skill with initiatives.

• Self-driven and high independent.

• Strong communication and interpersonal skills.