Executive, Patient Services

Singapore Breast Surgery Center Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare center is seeking a Receptionist to assist with patient care management and administrative duties. Responsibilities include greeting patients, managing registrations, financial counselling, and maintaining a tidy reception area. Ideal candidates should possess good communication skills and have a minimum of GCE 'N' Level. Experience in a healthcare setting is considered an advantage.

Qualifications

• Minimum GCE ‘N’ Level required.
• Good communication and interpersonal skills.
• Experience in a healthcare setting preferred.

Responsibilities

• Greet and receive patients at the reception counter.
• Perform patient registrations and maintain confidentiality.
• Collect payments and perform daily cash closures.

Skills

Communication

Interpersonal Skills

Computer Literacy

Education

GCE ‘N’ Level

Job description

Job Summary:

Assist with reception duties, registration, financial counselling, collection of payment and other administration duties.

Responsibilities:

Patient Care Management

• Greet and receive patients or visitors who present at reception counter
• Perform patient registration for both inpatient and outpatient by obtaining patient’s addresses, contact details, insurance, information and medical histories
• Update and verifying patient information at each visit and maintain confidentiality
• Answer phone call and enquires courteously and promptly
• Assist and direct patient and visitor to examination rooms
• Scheduling patient appointments and making reminder calls and SMSes
• Informing patients on delays and waiting time
• Provide financial counselling to patient and patient’s family
• Collect payment for services rendered
• Closure of daily accounts and cash deposit
• Maintain cleanliness and tidiness of counter and patient’s waiting areas
• To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
• To advise both inpatients and outpatients on the necessary procedure preparation
• To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
• To assist in transferring patients to and from the imaging facility

Administrative Management

• Replenish patient’s brochures and office stationaries
• Perform clerical duties, filing work, data for statistics reporting
• Call for maintenance and repair work
• Assume additional duties as and when directed by operation manager or supervisors.
• Timely reporting of any errors to supervisor

Requirements:

• Minimum GCE ‘N’ Level
• Good communication and interpersonal skill
• Computer literacy
• Experience in health care setting will be an added advantage