Executive, Patient Financial Services

KK Women's & Children's Hospital; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking an Executive to oversee billing processes and enhance departmental efficiency. This role involves preparing policies, monitoring staff performance, and ensuring compliance with internal controls. The ideal candidate will have a degree in Business Administration and experience in healthcare, contributing to the growth and development of patient financial services. Join a dedicated team and make a meaningful impact in the healthcare sector, ensuring patients receive the financial support they need while maintaining high standards of service.

Qualifications

• Minimum 2 years of experience in billing and finance.
• Experience in healthcare is a plus.

Responsibilities

• Ensure timely and accurate billing to patient accounts.
• Monitor staff productivity and compliance with policies.
• Prepare reports and perform data analysis for improvements.

Skills

Billing Management

Policy Development

Staff Training

Data Analysis

Problem Solving

Education

Degree in Business Administration

Job description

As an Executive, you are responsible for timely and accurate billing to patient accounts according to established policies, procedures, and internal control. You will collaborate with other staff members across teams and functions on programs and activities that will contribute to the department’s growth and development.

Your job duties include:

• Prepares policies & procedures, ISO documents & Works Instructions for management review.
• Monitor implementation of the policies & procedures.
• Responsible for the productivity of SPSAE/PSAE/SPSA/SPA and ensuring that a high standard of efficiency is maintained.
• Assess productivity of staff to ensure compliance with policies & workflows.
• Prepare summaries, reports, and statistics as required.
• Perform analysis on problem areas & make recommendations for improvements.
• Train staff in the Billing Sections.
• Reduce hospital exposure in bad debts by ensuring that patients are accommodated in the appropriate ward with sufficient financial coverage by reviewing the weekly interim report:

• the expected total bill size to-date
• sufficient Medisave coverage
• cash deposit required
• patient’s ability to maintain charges in the current choice ward
• communicate with the doctor-in-charge on the expected length of stay
• refer patient to the appropriate financial assistance.

• Monitor staff and ensure that proper internal controls are enforced.
• Responsible for the follow-up of problem claims and ensuring that all required information is complete and eligible for submission.
• Assist in planning and allocation of manpower deployment to enable efficient/effective performance of the sections.
• Review data & identify variances and provide reasons for variation.
• Assist the Managers in planning, coordinating, and implementing all policies and procedures as well as internal controls for the smooth operation of all patient financial services activities.
• Perform other duties as assigned.

Job Requirement:

• Degree in Business Administration or equivalent with a minimum of 2 years’ experience.
• Experience in Healthcare will be an added advantage.
• Meticulous with details.