Executive, Patient Experience

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore General Hospital is looking for a self-driven individual to join the patient experience team, focusing on feedback management and volunteer recruitment. The role requires a degree holder with relevant experience in healthcare, excellent English skills, and strong interpersonal abilities to enhance service culture.

Qualifications

• At least 3 years’ experience in a customer/patient service or feedback management role.
• Relevant experience in a healthcare institution preferred.
• Excellent command of English, both verbal and written.

Responsibilities

• Attend to patients’ feedback and communicate findings.
• Involve in the recruitment of volunteers and service quality projects.

Skills

Interpersonal Skills

Conflict Resolution

Calmness Under Pressure

Education

Degree

Job description

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

• Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.
• Relevant working experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.
• Adept in conflict resolution.
• Ability to work independently and collaboratively within a team environment.