Executive, Patient Experience

Singapore General Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a self-driven individual to join their patient experience team. The role involves managing patient feedback, communicating insights, and drafting responses. Applicants should have a degree, at least 3 years of relevant experience, and strong interpersonal skills. This is an opportunity to contribute positively to patient experiences and service quality initiatives.

Qualifications

• Degree holder with at least 3 years’ experience in a patient service or feedback management role.
• Relevant experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and ability to empathise with patients.
• Adept in conflict resolution.
• Ability to work independently and collaboratively.

Responsibilities

• Attend to patients’ feedback and communicate findings.
• Draft replies to patient feedback.
• Involved in recruitment of volunteers for service quality projects.

Job description

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality related projects to promote service culture in NHCS.

Job Requirements and Attributes

• Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.
• Relevant working experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.
• Adept in conflict resolution.
• Ability to work independently and collaboratively within a team environment.