Executive, Patient Experience

Singapore National Eye Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking a self-driven individual to enhance patient experience. The role involves managing feedback, recruiting volunteers, and promoting service culture. Ideal candidates should have strong communication and interpersonal skills, with a degree and relevant experience.

Qualifications

• At least 3 years in customer/patient service or feedback management.
• Experience in healthcare preferred.

Responsibilities

• Attend to patients’ feedback and communicate findings.
• Involved in recruitment of volunteers and service quality projects.

Skills

Customer Service

Communication

Conflict Resolution

Interpersonal Skills

Education

Degree

Job description

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National Heart Centre of Singapore Pte Ltd

Job Category: Administration

Posting Date: 16 May 2025

The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us.

We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders, communicating findings, and drafting replies.

In addition, you will be involved in the recruitment of volunteers and service quality-related projects to promote service culture in NHCS.

Job Requirements and Attributes

• Degree holder with at least 3 years’ working experience in a customer/patient service or feedback management role.
• Relevant working experience in a healthcare institution is preferred.
• Excellent command of English, both verbal and written.
• Strong interpersonal skills and the ability to empathise with patients while remaining calm and composed under pressure.
• Adept in conflict resolution.
• Ability to work independently and collaboratively within a team environment.