Executive, Park Operations - Bird Paradise

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Mandai Wildlife Group seeks a motivated individual to oversee park operations, ensuring a smooth guest experience and staff management. Ideal candidates will have a diploma or degree, at least 2 years of leadership experience, and strong communication skills. This role requires working on weekends and public holidays, suitable for those passionate about wildlife and guest service.

Qualifications

• Minimum 2 years relevant experience, ideally in leadership.
• Excellent English communication skills, both written and spoken.
• Resourceful self-starter with good time management.

Responsibilities

• Manage day-to-day park operations, ensuring excellent guest experience.
• Assist in staff management and wildlife management efforts.
• Review and propose ideas for park improvements.

Skills

Leadership

Communication

Problem-Solving

Time Management

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

· Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.

· Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.

· Manage incidents and raise incident reports as required.

· Ensure safe work practices are carried out.

· Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.

· Assist in staff management, including manpower planning/deployment and training.

· Assist to generate and review reports.

· Assist in wildlife management efforts.

· Manage assigned portfolio and projects.

· Other relevant duties as assigned.

Job Requirements

· Diploma or Degree.

· At least 2 years of relevant experience, preferably with experience in leadership and project management.

· Pleasant, courteous, and confident disposition.

· Excellent communication skills with good command of written and spoken English.

· Excellent team player who can also work independently.

· Resourceful self-starter with a keen work attitude, good with time management and problem-solving.

· Proficient in Microsoft Office applications (Word, Excel and Powerpoint).

· Able to work on weekends and public holidays.