Executive, Park Operations - Bird Paradise

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wildlife park in Singapore is seeking a management professional to oversee daily operations and enhance guest experience. This role requires strong leadership skills, a background in project management, and an excellent command of English. The successful candidate will be a proactive team player with a focus on quality service in a dynamic environment.

Qualifications

• At least 2 years of relevant experience, preferably with leadership and project management.
• Pleasant, courteous, and confident disposition.
• Resourceful self-starter with keen work attitude.

Responsibilities

• Ensure smooth day-to-day operations of the park.
• Manage guest feedback and service lapses.
• Assist in wildlife management efforts.

Skills

Communication skills

Leadership

Problem-solving

Time management

Teamwork

Guest experience management

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Perform shift responsibilities and ensure smooth day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Manage incidents and raise incident reports as required.
• Ensure safe work practices are carried out.
• Review, propose and execute ideas to aid in improvements on park-related and guest experience matters.
• Assist in staff management, including manpower planning/deployment and training.
• Assist to generate and review reports.
• Assist in wildlife management efforts.
• Manage assigned portfolio and projects.
• Other relevant duties as assigned.
  
  

Job Requirements

• Diploma or Degree.
• At least 2 years of relevant experience, preferably with experience in leadership and project management.
• Pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good with time management and problem-solving.
• Proficient in Microsoft Office applications (Word, Excel and Powerpoint).
• Able to work on weekends and public holidays.