Executive, Operations Performance & Coordination

Borr Drilling; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading company in public transport operations is seeking an Executive in Operations Performance & Coordination. The role involves overseeing manpower allocation, managing operational resources, and ensuring compliance with performance metrics. The ideal candidate will have excellent communication skills and a keen interest in data, while fresh graduates are encouraged to apply. This position offers significant opportunities for growth within a vital sector in Singapore’s public transportation landscape.

Qualifications

• Degree holders; fresh graduates welcome.
• 2 years of data analysis experience is a plus.
• Interest in data and numbers.

Responsibilities

• Oversee BC manpower allocation and manage resources for daily operations.
• Perform MTV audits and prepare performance dashboards for management.
• Coordinate ad-hoc bus operation tasks and ensure compliance with SOPs.

Skills

Communication skills

Numeracy skills

Planning and organizational skills

Critical thinking

Ability to work under pressure

Education

Degree

Tools

Microsoft Office

PowerBI

Job description

Executive, Operations Performance & Coordination

Responsibilities

As an Executive in Operations Performance & Coordination, you will be part of a dynamic team working in a fast-paced environment. Your responsibilities include, but are not limited to:

• Oversee Bus Captain (BC) manpower allocation and projection numbers
• Manage BC resources for daily bus operations (e.g., absenteeism rate, overtime, rest day work)
• Manage BC-related Work Instructions (WIs) and Standard Operating Procedures (SOPs)
• Oversee worker transport arrangements
• Support BC recruitment planning
• Attend bus stop meetings to identify safety issues related to roadworks or bus stop relocations affecting operations

Missing Trips Verification (MTV)

• Manage and perform MTV audits and queries related to mileage claims
• Oversee internal MTV audits and compliance
• Ensure staff compliance with SOPs and WIs related to MTV
• Verify mileage claims using Telematics system, Authority’s data warehouse, and Dispatch system
• Prepare daily and monthly mileage reports
• Handle mileage appeals
• Manage MTV application, Telematics, and data warehouse system issues
• Liaise with authorities and vendors on bus operation issues

Service Development

• Prepare quarterly updates on bus service variations and distance fare
• Apply for bus service licenses
• Prepare posters and supporting documents for bus service variations
• Manage design and printing of posters

Coordination

• Prepare and consolidate weekly bus operations updates for management
• Prepare performance dashboards and slides for management meetings
• Manage dissemination of bus operation matters to staff and vendors
• Coordinate ad-hoc bus operation tasks

Performance Reporting

• Prepare Fleet Adherence Reports
• Prepare bus mileage reports (interim/final)
• Manage Authority’s Instruction and Variation Order documentation
• Prepare and submit Progress Payment reports
• Handle BSRF performance data requests
• Prepare QoS and summary reports on mileage and BSRF (daily/monthly)
• Perform any other tasks assigned by supervisor

Qualifications & Work Experience

• Degree holders; fresh graduates are welcome. 2 years of data analysis experience is a plus.
• Strong communication skills, both written and spoken; good numeracy skills
• Meticulous, able to multitask and meet tight deadlines
• Positive attitude, independent, resourceful, team-oriented
• Interest in data and numbers

Skills

• Ability to work independently under pressure and multitask
• Excellent planning and organizational skills
• Critical thinking, self-motivated, team player
• Willing to work overtime and weekends when necessary
• Proficiency in Microsoft Office and PowerBI preferred

SMRT Buses Ltd, a subsidiary of SMRT Corporation, is a major public bus operator in Singapore. We focus on operations, maintenance, and training of bus professionals, operating bus services and managing depots and interchanges. As Singapore’s second-largest bus operator, we aim to deliver a best-in-class commuter experience, valuing safety, service, and excellence. We are committed to providing safe, reliable, and comfortable services for our commuters.