Executive, Operations (Indoor Attractions)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated operations manager to join their team at a unique wildlife destination. This role involves overseeing the smooth daily operations of attractions, ensuring compliance with safety regulations, and enhancing guest experiences. You will assist in the development of standard operating procedures, manage team dynamics, and contribute to wildlife management efforts. If you are passionate about wildlife and enjoy working in a vibrant environment, this opportunity is perfect for you. Join a forward-thinking organization that values teamwork and service excellence, and help create unforgettable experiences for visitors.

Qualifications

• Mindestens 3 Jahre relevante Erfahrung in Service- und Betriebsmanagement.
• Ausgezeichnete Kommunikationsfähigkeiten in Englisch.

Responsibilities

• Assistieren bei der Erstellung und Überarbeitung von SOPs und Risikobewertungen.
• Überwachung der täglichen Abläufe und Gewährleistung der Gästezufriedenheit.

Skills

Kommunikationsfähigkeiten

Teamarbeit

Zeitmanagement

Problem-Lösungsfähigkeiten

Serviceorientierung

Education

O-Level

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties & Responsibilities

1. Pre-Openings
   • Assist in writing, reviewing and updating Standard Operating Procedures (SOPs) and Risk Assessment (RA) to ensure they are clear, easy to follow and compliant with industry standards, regulations and internal policies.
   • Work closely with procurement to purchase, coordinate the deliveries and move-in of the furniture, fittings and equipment.
   • Lead test scenarios to stress test the equipment, systems and processes, identifying and resolving gaps.
   • Assist in the hiring process including recruitment, interviews and selection of team members.
   • Conduct familiarization and onboarding training for team members.
2. Attractions Operations
   • Perform section duty coverage role, providing communications to other departments, including incident management.
   • Perform shift responsibilities and ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
   • Supervise ticketing and cash handling procedures.
   • Ensure all attractions operate in accordance with safety regulations, quality standards and company policies.
   • Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
   • Review, propose and execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency.
   • Train and develop team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
   • Responsible for team members management, including manpower planning/deployment and performance reviews to ensure high employee morale and productivity.
   • Assist to generate reports and perform data analysis.
   • Assist in wildlife management efforts.
   • Manage assigned portfolio and projects.
   • Other relevant duties as assigned.

Job Requirements

• Minimum O level.
• At least 3 years of relevant experience, preferably in service and/or ground operations management.
• Attractions’ experience will be an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Excellent team player who can also work independently.
• Resourceful self-starter with a keen work attitude, good time management and problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel and PowerPoint).
• Able to work on rotating shifts including weekends and public holidays.