Executive, Operations-Customer Services (01-year contract)

Liberty Insurance Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm seeks a customer service representative to manage inquiries and support for motor insurance and other policies. The ideal candidate will have a diploma, experience in the industry, and the ability to communicate fluently in English and Mandarin. This role emphasizes teamwork, customer service flair, and a positive mindset.

Qualifications

• Fluent in English and Mandarin.
• 1-2 years work experience in insurance, especially motor insurance.
• Preferable to be BCP, PGI certified.

Responsibilities

• Handle inquiries for all lines of general insurance business.
• Assist agents and customers with renewals, quotations, endorsements.
• Support customer service hotline and administrative tasks.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma and above

Tools

MS Office

Job description

Job Summary
This role will handle calls and emails for in-scope inquiries for all lines of general insurance business.

Job Description

• Handle all in scope inquiries for all lines of general insurance business
• Assist agents and customers with renewals, quotations, endorsements
• Reply to email inquiries for motor insurance and other general insurance policies
• Support customer service hotline
• Meeting Service levels and KPIs defined by the Company
• Escalation of cases when required
• Attend to walk-in Agents/Customers on motor policies
• Administrative work related to payment reconciliation
• Any other tasks assigned

Role Requirements

• Diploma and above
• Writes well and speaks fluently in English, Mandarin to support customers
• 1-2 years work experience in insurance industry, in particular motor insurance
• Prefer to be BCP, PGI certified
• Familiar with MS Office
• Flair in customer service
• Team player, willingness to learn, positive mindset