Executive, Operations-Customer Services (01-Year Contract)

UNAVAILABLE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

This role at Liberty Insurance Singapore involves managing inquiries across general insurance business lines. Key responsibilities include assisting with renewals and supporting customer service via various channels. Ideal candidates will have insurance experience along with fluency in English and Mandarin, aiming to maintain high service levels and KPIs.

Qualifications

• 1-2 years work experience in the insurance industry, particularly in motor insurance.
• Prefer BCP, PGI certification.
• Team player with a willingness to learn and a positive mindset.

Responsibilities

• Handle inquiries for all lines of general insurance business.
• Assist agents and customers with renewals, quotations, endorsements.
• Support customer service hotline and attend to walk-in agents/customers.

Skills

Customer service

Fluency in English

Fluency in Mandarin

MS Office

Education

Diploma and above

Job description

Description

Job SummaryThis role will handle calls and emails for in-scope inquiries for all lines of general insurance business.

Job Description

• Handle all in scope inquiries for all lines of general insurance business
• Assist agents and customers with renewals, quotations, endorsements
• Reply to email inquiries for motor insurance and other general insurance policies
• Support customer service hotline
• Meeting Service levels and KPIs defined by the Company
• Escalation of cases when required
• Attend to walk-in Agents/Customers on motor policies
• Administrative work related to payment reconciliation
• Any other tasks assigned

Role Requirements

• Diploma and above
• Writes well and speaks fluently in English, Mandarin to support customers
• 1-2 years work experience in insurance industry, in particular motor insurance
• Prefer to be BCP, PGI certified
• Familiar with MS Office
• Flair in customer service
• Team player, willingness to learn, positive mindset

About Us

Liberty Insurance Singapore is a 100% owned strategic business unit of Liberty Mutual Insurance Group. Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the fifth largest property and casualty insurer in the U.S based on 2022 gross written premium. It ranks 86th on the Fortune 100 list of largest corporations in the U.S. based on 2021 revenue. As of 31 December 2022, Liberty Mutual Insurance Group had US$50 billion in annual consolidated revenue.

We employ over 50,000 people in 29 countries and economies around the world. Every role at Liberty Insurance is essential to our mission of helping people embrace today and confidently pursue tomorrow.

Join us and take the opportunity to advance your career.