Executive, Operations - Commercial / Hospitality

Key Roles and Responsibilities

1. Assist Manager in daily operational activities.
2. Conduct daily roll-call and ensure that staff are properly attired and groomed; necessary information cascaded during the roll-call.
3. Supervise and assess the work performance of the housekeepers/porters on a daily deployment basis to ensure service delivery meets contractual requirements.
4. Ensure timely completion of all planned work schedules, and prepare and maintain records as per standards required by the Company and Customer.
5. Handle feedback and complaints and update the Manager accordingly.
6. Respond to user requests promptly and provide updates upon completion; escalate to Manager when necessary.
7. Assist in the preparation of monthly reports, operating budgets, and other relevant reports.
8. Perform any other relevant duties as assigned by the Superior.

Job Requirement

1. At least 2 years of experience in Operations and leading a team.
2. Proficient in Microsoft Office Applications for reports and preparation of presentation slides for monthly meetings.
3. Strong interpersonal skills to interact with all levels of stakeholders such as clients on-site, end users, and internal departments.
4. Able to be a team player to assist the management team with required inspections and reports.
5. Self-starter with minimal supervision needed on the operation ground.