Executive, Operations

Cigna Health and Life Insurance Company; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a dedicated professional to support the Business Development and Client Management team in Singapore. This role involves managing client accounts, ensuring timely processing of insurance policies, and identifying process improvements. Candidates should have relevant insurance certifications and experience in sales administration. Join us in enhancing client relationships and contributing to a dynamic team environment.

Qualifications

• 1-3 years’ experience in sales administrative functions.
• Minimum 2 years’ experience in a team environment.
• Knowledge in Sales/Health Insurance or Brokerage background preferred.

Responsibilities

• Act as key contact to brokers and clients for defined book of business.
• Ensure addition and termination of insured members are processed within timeline.
• Identify process gaps and continuous process improvements.

Skills

Excellent communication skills

Strong influencing and negotiating skills

Good time management

Customer Focus

Problem Solving

Education

Minimum A-level or Diploma qualification

Relevant insurance certification: BCP, PGI and HI

Tools

Microsoft Office

Job description

The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Critical Tasks and Expected Contributions/Results:

Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage

Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met

Provide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner

Ensure that addition and termination of insured members are processed within timeline.

Identify process gaps and continuous process improvements across Operations and other teams

Maintain Salesforce data record and generate sales reporting

Maintain and update process related documents

Work with IT Team to provide user requirements for system enhancement and perform UAT

Key Challenges/Anticipated Changes in Environment:

Multi-tasking

Ability to meet tight deadlines and adapt in a fast-paced environment

Deepen relationship with business partners

Developmental Value of Position:

Integrity

Accountability

Meticulous

Open-mindedness

Experience/Knowledge, Education and Other Requirements:

Relevant insurance certification : BCP, PGI and HI

1-3 years’ experience in sales administrative functions

Minimum 2 years’ experience in a team environment

Used to meeting tight deadlines and managing priorities under pressure

Knowledge in Sales/Health Insurance or Brokerage background preferred

Strong influencing and negotiating skills

PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

Good time management and able to prioritize tasks with minimal supervision

Self-motivated with strong sense of ownership

Customer Focus

Interpersonal Savvy

Problem Solving

Priority Setting

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Job Purpose

The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Critical Tasks and Expected Contributions/Results:

• Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage

• Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met

• Provide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner

• Ensure that addition and termination of insured members are processed within timeline.

• Identify process gaps and continuous process improvements across Operations and other teams

• Maintain Salesforce data record and generate sales reporting

• Maintain and update process related documents

• Work with IT Team to provide user requirements for system enhancement and perform UAT

Key Challenges/Anticipated Changes in Environment:

• Multi-tasking

• Ability to meet tight deadlines and adapt in a fast-paced environment

• Deepen relationship with business partners

Developmental Value of Position:

• Integrity

• Accountability

• Meticulous

• Open-mindedness

Experience/Knowledge, Education and Other Requirements:

• Minimum A-level or Diploma qualification

• Relevant insurance certification : BCP, PGI and HI

• 1-3 years’ experience in sales administrative functions

• Minimum 2 years’ experience in a team environment

• Used to meeting tight deadlines and managing priorities under pressure

• Knowledge in Sales/Health Insurance or Brokerage background preferred

Personal Competencies Required:

• Excellent communication skills

• Strong influencing and negotiating skills

• PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

• Good time management and able to prioritize tasks with minimal supervision

• Self-motivated with strong sense of ownership

• Customer Focus

• Interpersonal Savvy

• Problem Solving

• Priority Setting

• Organizing

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.