Executive, Operations

The Cigna Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading health insurance company in Singapore is seeking a dedicated professional to support Business Development and Client Management. Responsibilities include managing broker interactions, policy setups, and ensuring efficient processes. Ideal candidates will have relevant certifications and experience in sales administration, coupled with strong communication and organizational skills.

Qualifications

• 1-3 years’ experience in sales administrative functions.
• Minimum 2 years’ experience in a team environment.
• Knowledge in Sales/Health Insurance or Brokerage background preferred.

Responsibilities

• Act as key contact to brokers and clients for defined book of business.
• Take ownership of Group Insurance Policy Set-Up.
• Provide support to Business Development by implementing business cases.

Skills

Excellent communication skills

Strong influencing and negotiating skills

Customer Focus

Problem Solving

Good time management

Education

Minimum A-level or Diploma qualification

Relevant insurance certification: BCP, PGI and HI

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Purpose

The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Critical Tasks and Expected Contributions/Results:

• Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage

• Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met

• Provide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner

• Ensure that addition and termination of insured members are processed within timeline.

• Identify process gaps and continuous process improvements across Operations and other teams

• Maintain Salesforce data record and generate sales reporting

• Maintain and update process related documents

• Work with IT Team to provide user requirements for system enhancement and perform UAT

Key Challenges/Anticipated Changes in Environment:

• Multi-tasking

• Ability to meet tight deadlines and adapt in a fast-paced environment

• Deepen relationship with business partners

Developmental Value of Position:

• Integrity

• Accountability

• Meticulous

• Open-mindedness

Experience/Knowledge, Education and Other Requirements:

• Minimum A-level or Diploma qualification

• Relevant insurance certification : BCP, PGI and HI

• 1-3 years’ experience in sales administrative functions

• Minimum 2 years’ experience in a team environment

• Used to meeting tight deadlines and managing priorities under pressure

• Knowledge in Sales/Health Insurance or Brokerage background preferred

Personal Competencies Required:

• Excellent communication skills

• Strong influencing and negotiating skills

• PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

• Good time management and able to prioritize tasks with minimal supervision

• Self-motivated with strong sense of ownership

• Customer Focus

• Interpersonal Savvy

• Problem Solving

• Priority Setting

• Organizing

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.