Executive Officer (Digital Contact Centre)

Infoempregos; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking individuals ready to kickstart their careers in a supportive environment that prioritizes learning and development. This role involves supervising a team of call and chat agents, ensuring that regulatory and internal KPIs are consistently met. You'll assist with administrative tasks, provide customer service, and contribute to various projects, all while honing your skills in a collaborative atmosphere. With a focus on professional growth, this position offers a unique opportunity to thrive in a dynamic setting.

Benefits

Transportation allowance

Meal allowance

Assistance medical

Opportunities for professional growth

Qualifications

• Willingness to learn and adapt to new tasks.
• Basic communication and organizational skills are essential.

Responsibilities

• Assist in administrative and operational activities.
• Provide customer service and internal support.
• Organize documents and maintain updated records.

Skills

Willingness to learn and adapt

Basic communication skills

Organizational skills

Basic computer skills

Teamwork

Job description

Job Description:

To ensure regulatory and internal KPIs are met. Supervise team of call / chat agents. To monitor and guide staff in meeting QA standards.

If you are looking to start your career in an environment that values learning and development, this position is perfect for you.

• Requirements:
  • Willingness to learn and adapt.
  • Basic communication and organizational skills.
  • Willingness to work as part of a team.
  • Basic computer skills.
• Responsibilities:
  • Assist in administrative and operational activities.
  • Provide customer service and internal support.
  • Organize documents and maintain updated records.
  • Participate in projects and contribute to the team's success.
• Benefits:
  • Transportation allowance.
  • Meal allowance.
  • Assistance medical.
  • Opportunities for professional growth and development.