Executive Officer (Bookshop)

Muslim Converts' Association of Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A dynamic role as an Executive Officer in a prominent bookshop focuses on managing operations to ensure seamless customer experiences and inventory management. The role requires a diploma and a keen interest in books, emphasizing customer service, social media engagement, and operational excellence. Join a vibrant team dedicated to promoting literacy and community engagement through its operations.

Qualifications

• Diploma holder in any related studies.
• Experience in retail or marketing preferred.
• Strong interest in books and current trends.

Responsibilities

• Manage daily operations and customer service of the bookshop.
• Oversee inventory and ensure product availability.
• Handle social media promotions and customer engagement.

Skills

Customer service delivery

Inventory management

Visual merchandising

Social media management

Education

Diploma in related studies

Tools

SAP Business One

Job description

We are seeking a dynamic and experienced Executive Officer(Bookshop) to ensure the smooth operation of our bookshop. As the support team, you will be responsible for managing all aspects of the bookshop, including inventory management, customer service, staff supervision, and sales performance. If you have a passion for books, methodical and meticulous in your inventory management, and a customer-centric approach, we invite you to apply for this exciting opportunity.

JOB DESCRIPTION

Managing the physical store

• Manage the store daily operations including opening and closing of the store.

• Ensure the operation is compliance with SOP.

• Engage with customers and provide information and recommendation.

• Operate the cash register accurately for sales payment, courses fees, zakat and donation payment.

• Ensure the cleanliness of the store and merchandise are well-displayed.

• Liaise with internal department accordingly for updates on courses, fees, etc.

• When there is a direct sale, issue invoice and monitor payment to be recorded

• Ensure preparation of roster and honorarium for part timers & proper handover

• Ensure adherence to all Financial procedures (i.e; Inter-Department Transfer, Purchase Requisition etc)

• Ensure inventory is adequate for all distribution channels (physical and online bookstore) and can cover direct demand from customers

Online store

• Assist to ensure orders are being attended to and updated daily

• Ensure orders are being mailed out on time

• Manage inventory level including mailers

• Ensure orders are recorded in SAP

Social Media, events and promotions

• Handle Instagram postings for events, promotions, and interactions

• Ensure Instagram messages are being attended to within 24 hours

• Ensure Instagram postings and contents are in compliance with SOP

• Monitor Instagram insights to analyse on statistics

• Schedule manpower for events

• Prepare monthly book reviews to be submitted to Corporate Affairs (CA) for eDM

Others

• Any Other Ad-hoc Matters As Assigned By HOD and/or management

• Assist other staff as assigned by HOD and/or management.

• Undertake MCAS event project/activities as assigned by the management.

REQUIREMENTS:

• Diploma in any related studies.

• Knowledge of SAP Business One (Preferred).

• Experience in retail or in marketing (Preferred).

• Strong interest and knowledge on book titles and trend.

• Possess entrepreneurial principles and practices.

• Experience in visual merchandising and presentation.

• Possess excellent customer service delivery and engagement.

• Able to work independently as well as in a team.

If you're ready to embark on a unique career path and join a team that values your individuality, we invite you to apply and experience the unparalleled networking, learning, and development opportunities that await you.