Executive, Membership Services

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join the Membership Team of Singapore's largest motoring association, playing a key role in enhancing the member experience. You will engage with members, support marketing initiatives, and manage membership operations and a CRM system. This role offers opportunities for personal growth in membership development within a collaborative environment, competitive pay, and a positive work-life balance.

Benefits

Collaborative and supportive work environment

Opportunity for career growth

Competitive remuneration package

Positive work-life balance with staff benefits

Qualifications

• Strong interpersonal and communication skills with a customer-first mindset.
• Detail-oriented, organised, and able to multi-task in a fast-paced environment.
• Knowledge of membership systems or CRM software will be an advantage.

Responsibilities

• Engage with members to understand their needs and provide personalised service.
• Plan and market association activities to engage members.
• Support membership promotions and marketing campaigns.
• Develop sustainable membership partnerships with vendors.
• Manage the Membership CRM system and provide an updated database.
• Improve membership operations and respond to queries across various channels.
• Contribute ideas to streamline membership processes.
• Assist in preparing membership reports and data analysis.
• Perform administrative tasks and other ad-hoc duties.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organisational skills

Proactive attitude

Team player

Education

Diploma in Business Administration, Customer Service, or related field

Tools

Microsoft Office

Job description

As an integral part of the Membership Team at the organisation, you will play a key role in delivering a seamless membership experience to our valued members. You will be given the role to develop the membership programme and improve members experience. We are seeking a dynamic, dedicated and service-oriented individual to join our team to improve and enhance the membership journey.

Key Responsibilities:

• Engage with members to understand their needs and provide personalised service to enhance their membership journey.

• Planning and Marketing Association Activities to engage members

• Support membership promotions, events, and marketing campaigns aimed at increasing member engagement and satisfaction.

• Develop sustainable membership and marketing partnership with vendors and suppliers.

• Effective management of Membership CRM system to provide a reliable and updated membership database.

• Improve membership operations including managing queries across multiple operational channels (online, walk-in, phone, and email) and processing various membership applications.

• Contribute ideas and feedback to streamline and improve membership processes, ensuring a smooth and seamless onboarding experience.

• Assist in the preparation of membership reports and data analysis to support business decisions.

• Perform administrative tasks and other ad-hoc duties as assigned.

Requirements:

• Diploma or equivalent qualification in Business Administration, Customer Service, or related field.

• Strong interpersonal and communication skills with a customer-first mindset.

• Detail-oriented, organised, and able to multi-task in a fast-paced environment.

• Proficient in Microsoft Office applications (Excel, Word, Outlook).

• Positive attitude, proactive, and a team player.

• Knowledge of membership systems or CRM software will be an advantage.

Why Join Us?

• Be a part of Singapore’s largest motoring association.

• Opportunity to engage and make a difference in the members' experience journey.

• Collaborative and supportive work environment.

• Opportunity to develop a robust career path and enhance career growth in the field of membership development and operations.

• Competitive remuneration package, positive work-life-balance environment with staff benefits.