Executive, Logistics (BPO Service Providers)

Mitsui Chemicals Group (Singapore); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the chemical sector is seeking a Logistics Manager to oversee Business Process Outsourcing Service Providers and enhance operational efficiency. The role entails managing logistics procedures, addressing quality issues, and implementing performance improvements. Candidates should possess a diploma in a related field and have significant experience in logistics management.

Qualifications

• At least 5 years of relevant experience in logistics.
• Good knowledge of incoterms and shipping documentation.
• Proficient in Microsoft Excel tools and functions.

Responsibilities

• Manage BPO Service Providers for daily logistics operations.
• Conduct audits and KPI reviews.
• Implement quality improvement projects.

Skills

Team player

Self-motivated

Good communication skills

Ability to multi-task

Education

Diploma in Logistics, Supply Chain, Engineering or related discipline

Tools

Microsoft Excel

Job description

For: Mitsui Chemicals Asia Pacific, Ltd.

Reporting to Manager, Logistics, this position will manage the Business Process Outsourcing Service Providers (BPO SPs) to drive daily standard operating procedure compliance and achieve key performance indicator targets. The candidate is also expected to conduct investigations to address logistics quality issues, propose effective action plans as well as lead and implement quality improvement projects.

Responsibilities:

• Manage and guide BPO SPs in day-to-day shipment bookings and management

• Resolve daily operational issues amongst BPO SPs and stakeholders

• Conduct audits and Key Performance Indicator (KPI) review meetings

• Prepare shipping information for Ocean Freight tenders

• Handle freight sourcing for ad-hoc rates and present shipping options to stakeholders

• Maintain freight reports and perform analysis to facilitate reviews with carriers

• Manage and resolve carriers' issues and evaluate carriers’ performance

• Investigate customer complaints to identify root cause and implement corrective actions

• Process invoices in a timely manner, and resolve billing disputes with carriers and BPO SPs

• Roll out new or improved operational processes to support business needs

• Lead implementation of assigned projects and suggest quality improvement initiatives

• Upkeep standard operating procedures, work instructions and specifications

• Perform data analysis to identify trends and insights to support business improvement

Responsibilities:

• Diploma in Logistics, Supply Chain, Engineering or related discipline with at least 5 years of relevant experience

• Good knowledge on incoterms and shipping documentation

• Good written and communication skills

• Team player, self-motivated and independent

• Ability to multi-task with good follow up skills

• Proficient in Microsoft Excel tools and functions

• Willing to rotate to various functions within Logistics Division whenever required