Executive, HRIS

MOH HOLDINGS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading public healthcare company in Singapore is seeking a dedicated individual for the HRIS Support role. The position involves managing HR inquiries, troubleshooting system issues, and collaborating with various stakeholders to ensure smooth operations within the HRIS team. Ideal candidates should have a degree and a passion for problem-solving. Fresh graduates are encouraged to apply for this exciting opportunity to contribute to public healthcare.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in IT helpdesk support or similar system support role is an advantage.

Responsibilities

• Manage the enquiry email account related to SuccessFactors account activation and application.
• Perform basic troubleshooting and liaise with relevant stakeholders to resolve issues.
• Support the implementation of Automated Identity Access Management.

Skills

MS Office

Excel

Problem-solving

Interpersonal skills

Customer service focus

Team-oriented mindset

Education

Diploma / degree in any discipline, preferably in Information Technology

Job description

ORGANISATION / DIVISION INFORMATION

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

The Human Resources & Talent Development Division is responsible for attracting, retaining, engaging and developing the best talent for the future of MOHH and driving key strategic HR policies for the public healthcare sector as MOH’s implementation partner.

Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.

• Acting Today For Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
• Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
• Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.
• Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.

SUMMARY OF THE ROLE

The incumbent will be involved in systems and services support to the HRIS team, primarily managing the enquiries, performing basic troubleshooting and providing support to the employees, to ensure issues raised by users/employees are resolved timely.

JOB RESPONSIBILITIES

Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules.

• Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
• Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.

Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them.

• Work in partnership with the various stakeholders to resolve the issues raised.
• Provide solution to the enquirers.

Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported.

• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups
• Provide support in admin matters or other ad-hoc duties

Support the issues arising from the implementation of Automated Identity Access Management (AIAM).

• Serves as the first point of contact for day-to-day operational issues related to AIAM.
• Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

JOB REQUIREMENTS

Education Requirement(s):

• A diploma / degree in any discipline, preferably in Information Technology.

Key Qualities:

• Proficient in MS Office and Excel
• Experience with HR systems would be an advantage
• Self-motivated, resourceful, diligent with good verbal and written skills
• Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
• Team-oriented mindset with an openness to constructive feedback
• Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions.
• Eagerness to learn new technologies and systems.

Years of Experience Required:

• Fresh graduates are welcome to apply.
• Relevant experience in IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage.