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A leading organization in Singapore is seeking a support specialist to manage enquiries regarding the SuccessFactors system and provide solutions. This role involves troubleshooting issues, collaborating with various stakeholders, and assisting with administrative tasks. Ideal candidates are self-motivated individuals with a background in IT, customer service skills, and the ability to handle multiple tasks. Entry-level candidates with relevant experience are encouraged to apply.
1) Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules.
2) Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them.
3) Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported.
4) Support the issues arising from the implementation of Automated Identity Access Management (AIAM).
Education Requirement(s):
A diploma / degree in any discipline, preferably in Information Technology or relevant fields.
Key Qualities: