Executive, HR Systems & Services

MOH Holdings (Singapore); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading organization in Singapore is seeking a support specialist to manage enquiries regarding the SuccessFactors system and provide solutions. This role involves troubleshooting issues, collaborating with various stakeholders, and assisting with administrative tasks. Ideal candidates are self-motivated individuals with a background in IT, customer service skills, and the ability to handle multiple tasks. Entry-level candidates with relevant experience are encouraged to apply.

Qualifications

• Degree/diploma required, preferably in IT or relevant fields.
• Entry-level candidates with relevant internship experience are welcome.

Responsibilities

• Manage the enquiry email account for SF account activation and system use.
• Perform basic troubleshooting and liaise with stakeholders to resolve issues.
• Compile and update FAQs/User Guides based on reported issues.
• Support day-to-day operational issues related to AIAM.

Skills

Problem-solving

Customer service

Interpersonal skills

Multi-tasking

Education

Diploma or degree in Information Technology

Tools

SAP SuccessFactors

MS Office

Excel

Job description

1) Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules.

• Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
• Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.

2) Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them.

• Work in partnership with the various stakeholders to resolve the issues raised.
• Provide solution to the enquirers.

3) Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported.

• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups
• Provide support in admin matters or other ad-hoc duties

4) Support the issues arising from the implementation of Automated Identity Access Management (AIAM).

• Serves as the first point of contact for day-to-day operational issues related to AIAM.
• Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

Education Requirement(s):

A diploma / degree in any discipline, preferably in Information Technology or relevant fields.

Key Qualities:

• Proficient in MS Office and Excel
• Experience with HR systems, particularly SAP SuccessFactors would be an advantage
• Self-motivated, resourceful, diligent with good verbal and written skills
• Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
• Team-oriented mindset with an openness to constructive feedback
• Ability to multi-task and to break down technical processes and deliver clear, step by step instructions.
• Eagerness to learn new technologies and systems.
• Entry-level candidates with relevant internship experience are welcome to apply.