Executive Housekeeper (Hotels)

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Housekeeping Manager to deliver excellence in guest experience and oversee housekeeping operations. The ideal candidate will have extensive experience in a five-star environment, demonstrating strong leadership and interpersonal skills. This role emphasizes team development and adherence to high standards of quality and compliance.

Qualifications

• Minimum 8 years of relevant experience in housekeeping, ideally with a five-star property.
• At least 3 years in leadership capacity.
• Self-motivated and able to remain calm under pressure.

Responsibilities

• Deliver high standard of rooms cleanliness and comfort.
• Oversee daily housekeeping operations, providing direction and motivation.
• Implement and maintain cleaning standards for optimal conditions.

Skills

Leadership

Problem Solving

Communication

Interpersonal Skills

Cross-Cultural Awareness

Microsoft Office

Education

Diploma in Hotel or Hospitality Management

Job description

Primary Responsibilities:

• Guest Experience Excellence: Deliver a high standard of rooms cleanliness and comfort, ensuring guest satisfaction through prompt follow-up and proactive service.
• Operational Leadership: Oversee daily housekeeping operations, providing clear supervision, direction, and motivation to the team.
• Standards & Quality Control: Implement and maintain comprehensive cleaning standards to achieve optimal rooms and public area conditions.
• Team Development: Coach and develop housekeeping team to uphold service standards, fostering a collaborative and high-performance work culture.
• Financial & Resource Management: Prepare annual CAPEX and expense budgets, manage departmental costs, and monitor rooms inventory to ensure cost-effectiveness.
• Continuous Improvement: Analyze operational reports to identify trends and opportunities for efficiency and quality enhancement.
• Compliance: Establish and enforce departmental policies and procedures ensuring compliance with company’s guidelines, safety standards, and regulatory requirements.
• Vendor & Supplier Coordination: Manage relationship with vendor and supplier to ensure timely delivery and quality of service and supplies.

Requirements:

• Diploma in Hotel or Hospitality Management preferred.
• Minimum 8 years of relevant experience in housekeeping, ideally with a five-star property, with at least 3 years in leadership capacity.
• Excellent communication, leadership, problem-solving, and interpersonal skills.
• Strong cross-cultural awareness to facilitate effective working across diverse cultures and different levels of the organization.
• A team player who is self-motivated and able to remain calm and resourceful under pressure.
• Proficiency in Microsoft Office applications.
• Adaptable to a fast-paced and dynamic work environment.