Executive, Guest Service (lyf)

ASCOTT INTERNATIONAL MANAGEMENT PTE LTD; Singapore; On-site; USD 25,000 - 45,000; Full time

Job summary

Join a vibrant and innovative team as a Community Manager at a leading hospitality firm. In this dynamic role, you will be the first point of contact for guests, ensuring their experience is seamless from check-in to check-out. Engage with residents through technology, assist in community initiatives, and create a welcoming atmosphere. This position is perfect for a people-oriented individual who thrives in a collaborative environment and is eager to contribute to a unique guest experience. If you are passionate about hospitality and community building, this opportunity is tailored for you.

Qualifications

• Dynamic individual with strong presentation and communication skills.
• Tech-savvy and able to learn new systems easily.

Responsibilities

• Ensure guest well-being from arrival to departure.
• Monitor room availability and ensure operational efficiency.
• Create an inclusive community through guest interaction.

Skills

Verbal Communication

Written Communication

Customer Service

Tech Savvy

Attention to Detail

Tools

Property Management System (PMS)

DiscoverASR App

Job description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Exploring the various functions of the app with residents

i. Mobile key, messaging lyf Guards, making ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring room availability using the hotel's property management system (PMS)

b. Ensuring processes adhere to corporate guidelines

c. Performing bookkeeping activities as necessary

d. Assisting housekeeping with regular rounds to ensure cleanliness of social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive feedback to enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated individual with strong presentation, verbal, and written communication skills

- Passionate about entrepreneurial, tech, creative, and collaborative communities

- Knowledgeable about current trends and happenings

- A people person and a doer: ready to get all hands-on!

- Attentive to detail and able to anticipate and react to guests' needs

- Tech-savvy, able to learn and use new systems and technology solutions easily

- Possessing an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, or being a computer geek (a plus!!!)

- Willing to work 5-day shifts, including night shifts