Executive, Guest Service

Ascott; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich der Serviced Residences sucht einen engagierten Mitarbeiter im Gästeservice. In dieser spannenden Rolle unterstützen Sie die täglichen Abläufe, helfen den Bewohnern bei Check-in und Check-out und sorgen für eine angenehme Atmosphäre, die den Bewohnern ein Gefühl von Zuhause vermittelt. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung herzlicher Dienstleistungen und unvergesslicher Erlebnisse für die Gäste verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem sich ständig weiterentwickelnden Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung in der Hospitality-Branche.
• Serviceorientiert und leidenschaftlich für das Lernen neuer Aufgaben.

Responsibilities

• Unterstützung der täglichen Gästeservice-Operationen.
• Verwaltung der Konten und Informationen der Bewohner im System.

Skills

Kundenservice

Buchhaltung

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in Hospitality oder Hotelmanagement

Diplom in Hospitality

Job description

• About UsWhen you build a career at Ascott, we want to bring out the best in you. Whether you're an experienced professional pursuing a hospitality career or a student aspiring to learn more about the dynamic serviced residence sector, Ascott offers ample opportunities for individuals seeking to expand their horizons beyond boundaries.
  
  Across a variety of roles in hospitality management and corporate support functions, we welcome to bring your personality and style and be part of the Ascott team that is deeply committed to providing heartfelt service and creating award-winning experiences for our guests.
  
  Be Yourself, Be Part of Our Journey!
• Job Description
  You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.
  Responsibilities You will:· Assist residents with check-in and check-out procedures· Ensure all residents are attended to at the Front Desk· Issue apartment access key cards· Attend to and anticipate all residents' queries and needs· Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements· Manage residents’ accounts, information and apartment availability in the system· Perform simple bookkeeping· Make and confirm reservations· Assist with the onboarding process for new employees· Respond to all queries through walk-ins, emails and calls and assist with requests· Handle and record resident feedback and complaints, referring them to supervisors and managers· Receive and convey messages to residents promptly· Handle the safekeeping of cash and residents’ valuables and belongings· Perform related tasks as assigned
  
• Job Requirement
  You have:· 2 years of relevant work experience preferably in the hospitality industry· Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply· Service-oriented· Passion in learning a variety of tasks, including handling paperwork· Willingness to perform shifts