Executive, Guest Service

CapitaLand; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in real estate seeks a dedicated Guest Service Associate to enhance resident satisfaction in a vibrant serviced residence. In this role, you will ensure smooth operations during night shifts, assist with check-ins and check-outs, and manage financial transactions accurately. This position offers the chance to create a welcoming atmosphere and provide exceptional service that makes residents feel at home. Join a forward-thinking company that values its employees and promotes a culture of inclusivity and professional growth.

Benefits

Comprehensive Medical Coverage

Training and Development Opportunities

Subsidised Rates at Ascott Serviced Residences

Wellness Programmes

Qualifications

• Experience in guest service or hospitality roles.
• Knowledge of cash handling and bookkeeping procedures.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Handle cash floats and ensure accurate financial transactions.
• Respond to resident queries and complaints effectively.

Skills

Customer Service

Cash Handling

Bookkeeping

Communication Skills

Education

High School Diploma

Degree in Hospitality Management

Job description

About Us

CapitaLand Group ( CapitaLand ) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Job Description

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned
  
  

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes
  
  

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.