Executive, General Operations

WhiteCoat; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A regional digital healthcare provider, WhiteCoat, seeks an Operations Executive to manage its telemedicine services. The role involves ensuring optimal user experience, providing operational support, and managing a network of locum doctors. This is an opportunity to contribute to a leading company in the growing digital healthcare sector.

Benefits

Competitive compensation & performance-based bonus

Holistic health insurance for in-patient and out-patient coverage

Fast-paced start-up environment

Hands-on learning and growth opportunities

Collaborative team of professionals

Qualifications

• Proactive and solution-oriented approach to work.
• Excellent English communication and interpersonal skills.
• Able to work shift rotations, including weekends.

Responsibilities

• Monitor and manage patient demand for optimal user experience.
• Provide live operational support to internal and external stakeholders.
• Manage locum doctor network and enforce telemedicine protocols.

Skills

Proactivity

Problem-solving

Communication

Interpersonal Skills

Multitasking

Education

Degree/Diploma in healthcare or telemedicine

Job description

About WhiteCoat

WhiteCoat (www.whitecoat.global) is a regional digital healthcare provider founded and headquartered in Singapore which has established itself as a trusted partner and leading provider in the digital healthcare space across Southeast Asia. WhiteCoat offers on-demand telemedicine services and other services through innovation and data-driven technology.

WhiteCoat’s core services include primary care tele-consultations, chronic disease management, health screening services and home-based medical services. As a digital healthcare leader, WhiteCoat partners insurance providers, conglomerates, and other private, government, and financial organisations to spearhead the way for wider access to affordable healthcare across the region.

What you will be doing

We are looking for an Operations Executive to manage our telemedicine operations. As an Operations Executive, you will be responsible for all operational aspects of our telemedicine services. Candidates with proven relevant experience may be considered for a more senior

position.

On a day-to-day basis, this means you will:

• Monitor and manage patient demand to ensure optimal user experience

• Provide live operational support to both internal and external stakeholders

• Troubleshoot basic technical issues relating to our services

• Manage locum doctor network, including telemedicine protocol enforcement, manpower rostering, and payment processing

• Ad hoc operational tasks as required

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health company's rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent, friendly, and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy, partnerships, operations, and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role, click ‘Apply’ and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Proactive and solution-oriented approach to work

• Able to prioritise and multitask efficiently

• Excellent English communication and interpersonal skills

• Able to work shift rotations, including weekends and public holidays

Good to have:

• Degree/Diploma in and/or working experience the telemedicine or healthcare