Executive – Experience Designer (Customer Journeys & Insights)

Mercedes-Benz Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Mercedes-Benz Singapore seeks a passionate individual to join the Customer Excitement team. The role emphasizes transforming the organization into a customer-centric entity, focusing on experience design and analytics. Ideal candidates will bridge data insights with creative solutions to enhance customer satisfaction and loyalty while collaborating across various functions.

Qualifications

• Experience in customer experience design and journey mapping.
• Hands-on involvement in loyalty initiatives and satisfaction projects.
• Strong visualization skills with tools like Power BI or Tableau.

Responsibilities

• Support the transformation into a customer-centric organization through experience design.
• Translate voice-of-customer insights into actions that enhance satisfaction.
• Collaborate to implement improvements across sales, service, and ownership touchpoints.

Skills

Customer experience design

Data interpretation

Storytelling

Problem-solving

Collaboration

Education

University degree in Business, Marketing, Design, Human-Centered Innovation, or Analytics

Tools

Power BI

Tableau

SFDC

Salesforce Marketing Cloud

Job description

At Mercedes-Benz Singapore, the Customer Excitement team redefines what it means to fall in love with a brand. If you’re passionate about humanising data, turning insights into experience magic, and championing the voice of the customer, this is your chance to help us drive the future of luxury mobility.

Objective of the Job:

• Support the transformation of Mercedes-Benz Singapore into a truly customer-centric organization through experience design.
• Bridge data, insights, and design to create seamless, relevant, and emotionally engaging journeys.
• Translate voice-of-customer and journey analytics into tangible actions that enhance satisfaction, loyalty, retention, and brand love.
• Collaborate cross-functionally to implement and scale improvements across the sales, service, and ownership touchpoints.
• Grow into a strategic CX practitioner with robust experience in analytics, service design, retention strategy, and journey optimization.

Qualifications:

• University degree or equivalent in Business, Marketing, Design, Human-Centered Innovation, Analytics, or a related field.
• Experience in customer experience design, journey mapping, or CX analytics.
• Hands-on involvement in CX programs, loyalty initiatives, and customer satisfaction improvement projects.
• Exposure to digital marketing, VOC systems, or omni-channel service design preferred.
• Experience in working with SFDC and Salesforce Marketing Cloud (SFMC) preferred.
• Familiarity with human-centered design, service blueprinting, and persona development.
• Strong data interpretation, storytelling, and visualization skills using tools such as Power BI or Tableau.
• Understanding of VOC methodologies, feedback systems, and customer retention levers.
• Collaborative team player with excellent interpersonal, communication, and facilitation skills.
• Creative thinker with a problem-solving mindset and a passion for delivering premium customer experiences.

This position is based in Singapore. A valid and approved work visa is required for employment in Singapore in accordance to local labour law regulations. We regret to inform you that only shortlisted candidates will be notified. Fresh graduates are welcome to apply.